Thread by @vszyb

I’d just like everyone to know that @united has lost track of my bag and is lying about it. My apple AirTag shows that it has been sitting in a residential apartment complex for over a day. Out back by the dumpsters, I have found other emptied United Airlines bags.

Folks please share so other United passengers who lost their bags know this may be their fate.

Update: I was having a DM back and forth with @united, but their rep stopped responding when I pressed them to send me the details of their lost/stolen bag policy, so I can understand my rights and what I am owed.

CC @NBC4ITeam @ricknbc @susanhogantv

Anyone wondering why I felt compelled to take this to social media, check out my most recent chat with one of their support reps through the @united app:

MAJOR UPDATE: for the first time since Friday my AirTag (and hopefully luggage) appears to be on the move… it’s at a McDonalds? The plot thickens… cc: @united

ANOTHER MAJOR UPDATE: My luggage AirTag has left McDonalds and returned to the apartment complex where it is being held hostage!

I’d love to provide more updates, but my AirTag seems to have settled into the mystery apartment complex for the night. I’ll check again in the morning.

Good morning all. Here’s an update: my AirTag is on the move! It’s about 16 miles outside of the city in the suburbs. Hopefully this means it is on a delivery run? 🤞

Although, it’s been sitting at this shopping complex for the past half hour so maybe it’s just out for another meal…

UPDATE: It was not a delivery run! After going shopping in the suburbs my AirTag has returned to the apartment complex!!

WHEW this has been a wild ride y’all. I’m happy to report that I got my bag back!!! I’ll give more details & lessons learned later. For now wanna say thank you for all of the support, and shout out to the building resident and local news crews who came out to help =)

Ok here’s what happened at the finale. This morning after my suitcase went to the suburbs on another shopping trip and then back to the apartment complex I went to see if I could track it down.

After creeping around the building’s garage with a little posse trying to get a signal, I stepped outside for service. That’s when I received this text message. It’s sketchy, and it doesn’t really match with what my AirTag tracking said, but I immediately called the number.

The dude who picked up was around the corner, so he drove back to meet me near the building. He looked a little surprised to have two news crews filming. He asked if he was in trouble or something, but at that moment I was too happy to have my bag back to ask more questions.

I don’t know that this guy was telling the truth, I suspect he was not. Nothing I’ve been told by this guy or @United explains why my bag spent 3 days in an apartment complex garage, with occasional shopping excursions. I’d still like some answers.

The two empty bags I had seen by the dumpster were gone today. The helpful building resident said they weren’t picked up by trash collection, she saw someone bring them back inside! Which adds to the sketchy factor for sure.

Thanks again for all of the interest and support. If I get any further interesting details I’ll report back, but for now I’ll end with some lessons learned:

🤣