“I’m not the one to lease this property going forward.”
After 2 years with zero leasing on an asset I owned with partners, I was listening to a podcast where I was reminded the definition of insanity is doing the same thing again and again.
I had offered broker incentives, I had prospected thru FB, IG, Craigslist,canvassed, had broker parties, chamber mtgs, you name it!
NO leases.
Listening to the podcast, the message was- DO SOMETHING DIFFERENTLY!!
I decided I needed to bring someone else in to lease it! 🤦♀️
Me! The Canvassing Queen. Trainer to many leasing agents around the country!
Me!
I can’t lease my own property!
I need to hire another company to lease MY OWN center!
Really?
What would people say?
Should I care?
I called my partners.
Me: I think I’ve made a decision.
We need to hire someone else to lease our property.
My partner: Really?
Me: Yes, I haven’t been able to be successful, so maybe someone else can!
I need to think about the fiduciary to my partners and
not
my own ego.
I hire a group who I think is one of the best teams in south Fla. (Because they truly canvass.)
They immediately do a lease with an Indian restaurant.
11 mos later- no more leases.
I call them in for an end of year discussion.
He says “are you letting us go?”
I tell him “no, but we need to brainstorm!”
We discuss the challenges. I confirm that I’ve been open with rents - very flexible, will even offer TI (which I’m usually allergic to 😎)
I say, “if we offered 1 year free rent (base and cam) - could you generate more activity ?”
He said “really? “
Me: Yes!
We need to get some activity going!
Let’s go out to market - canvass - and even put on your fliers - Free Rent till 2020! (This was January 2019)
I said, let’s think about this - you get a deal in Feb,
What I always tried to do with them is over deliver, and over communicate.
Sharing my evidence of volumes of Prospecting -
And accurate,
Transparent market info from my neighborhood leasing agents vs on line platforms delivering “up to date” knowledge that could help guide decisions.
My asset mgrs relied on their acquisitions teams for underwriting and most times these pro formas missed the mark!
My clients (asset mgrs) we’re stressed because they were tasked with mtg pro forma goals that were not achievable.
The best response was to show evidence as such and bring offers that were “market”!
I called her. She said they weren’t interested. I told him.
A few months later, he asks again. I call her - she says no.
A few months later, same thing.
1 year later, my client says let’s pay for a voluminous marketing package showing Costco how the area will support a store, and let’s go to their HQ to present it. He won’t take no for an answer.
I pay for a Buxton report and get my friend to get him and my boss a mtg in Seattle.
They came home with a deal!
Following up without information is useless.
If they keep saying No, just asking them if they’ve changed their mind without providing support is a waste of time.
EGO should never get in the way of your Fiduciary!
Years ago, I am the leasing agent on my very 1st shopping ctr as an LP.
We acquire the ctr and day 1 I’m getting calls from the dry cleaner tenant.
He wants to downsize - remove his “plant” (this is a GREAT thing)!
He is asking me what his new rent will be when he moves from 1800sf to 900sf.
I tell him I will be working on a market study and will get back to him.
I was a busy EVP for the firm, leading a leasing team of 14 agents and various other duties.
He calls again and again.
Finally, I am embarrassed so on one call, I say “hold on, let me look at the rent roll, ok your current rent is $18psf, your new rent will be $22 in your new space.”
So here I am giddy with excitement of our accomplishment in buying back control of our anchor at the Winn Dixie bankruptcy court.
The next day, back at the office, I start reaching out to all the retailers who were bidding against me.
Since I had recently signed a lease at $20nnn for 18,000sf, I thought $12-15nnn was the appropriate ask for rent. I had already established the market, or so I thought.
Everyone turned me down.
That’s ok I thought, they will come around.
I mean, they had already established interest in public at the auction, right?
Well, we were now heading smack dab into the GFC.
Retailers were becoming cautious.
I successfully leased the rest of vacancy in the 104ksf ctr,and renewed tenants but had no takers on anchor.