Hot off of Segment’s $3.2B sale to Twilio in 2020, I set an ambitious goal for our DC policy work @CharmIndustrial: win access to a $80/ton CO₂ removal tax credit within the year. After failing in ‘21 and 😂 about it, we learned. Now we have exciting progress to share today! /1
Silicon Valley runs best on fast, aggressive, unilateral decision-making fueled by trial and error. That’s what I lived and breathed with Segment and now Charm for over a decade. I approached DC the same way: 50+ Charm tours & meetings with lawmakers, staff & influencers. /2
But this failed. DC works differently. Laws are practically permanent. Every proposed law has an enormous number of stakeholders who must be balanced. And lawmaking is fraught with potential derailments that need to be navigated with carefully tended coalitions. /3
This means that pushing fast, hard and alone for something in DC meets resistance from all quarters. Reasonably so. By all accounts, this is a predictable and funny lesson for a Silicon Valley founder. /4
What we all saw was missing was a carbon removal industry organization. One focused on high quality, durable carbon removal independent of the technology used to achieve it. And so we all set out to create it. /6
Today I’m very excited to announce the launch of the Carbon Removal Alliance, with 23 members representing 100% of all permanent carbon removal deliveries globally to date. carbonremovalalliance.org /7
Even more exciting, the CRA will be led by none other than @GianaAmador who previously co-founded and built @Carbon_180 over the past 7 years. /8
As @Segment grew from 0 to >$200M ARR, I had three health scares. Each scare made me realize that good physical health is *required* to push hard and win as a founder, and you have to own your own healthcare. The medical system simply won’t do it for you. /1
First, the b.s. about stress… mental health is a hot topic right now, but not everything is mental. /2
My first health scare was a year after @ycombinator, in fall 2012. We’d been failing to find product-market fit for over a year. We had “one more shot” with our runway, and I felt an incredible weight of failed responsibility. I was stressed to a level I’d never felt before. /3
One of my favorite learnings from Twilio CEO @jeffiel was that the most explosive developer products are the ones that solve a *biz dev* problem for developers. A 🧵1/5
The absolute last thing a developer wants is to sit in meetings with telecoms just to send a text (solved by @twilio), or spend months with credit card co’s and banks just to accept payments (solved by @stripe@Plaid). Just gimme an API key immediately after I sign up. 2/5
So as I got to know @KiranRaju, CEO of @arcadia, this was my lens. And boy Arcadia was super interesting: APIs for electrical utility billing and data (like @Plaid for banks or @segment for martech). A developer’s biz dev nightmare! 3/5
When @Segment was over $50m ARR we realized we were spending a fortune on servers, and it was growing like topsy, faster than revenue. Gross margin was free-falling into the low 50%'s (software benchmark was 80%). It didn't feel like we were in control, which I loathed. A 🧵 1/11
Around this time, Sandy Smith joined as our first CFO. She had spent years working on improving gross margins at web infrastructure companies like @Akamai and @Twilio. In those hardcore infrastructure co's, gross margins were a game of a 1-2%-point improvements each year. 2/11
So Sandy laughed in her usual uproarious way—but with some real nervousness and skepticism—when @tidocarriero and I told her in a dead-serious-naive-way that our goal was to increase gross margins by 20 pts by the end of the year. 3/11
After raising >$300m in capital across 14 funding rounds for @Segment and @CharmIndustrial, my fundraising process has gotten a LOT better. A thread 1/17
During @ycombinator we got programmed to focus exclusively on customers and code until demo day. No investors before then. 2/17
This is good advice during the batch, because demo day is a big event that guarantees a frenzy of investor interest. 3/17
After we found product market fit @Segment in Dec 2012, we nearly ran out of money because we were so scared to ask customers to pay. It took two gracious customers, a cocky sales advisor and a lot of fernet to learn the true value of our product. A 🧵 with 📸 1/18
The underlying challenge was two-fold: (1) analytics.js was an open source library and we came from the open source mindset, so our anchor was $0, (2) we were all fresh out of college, had a few hundred bucks to our names, and had never sold anything. 2/18
So without _really_ thinking about it, we decided to make Segment free for a while after launch in December 2012. 3/18
In 2019 my co-founder @logiclow tried to convince me not to invest in @CharmIndustrial because it seemed hopeless. Instead, he had two breakthroughs and 2y later, Charm delivered 90% of global permanent carbon removals. What happened?! a🧵1/20
The beginning: in 2015 we decided to measure and offset our emissions @Segment. We purchased some Indonesian rainforest protection offsets, felt good, and moved on. But… 2/20
A year later we were ready to buy offsets again, so we looked at our past impact more closely. Uh oh. 70% of our money had gone to marketing. 30% bought a rainforest plot, great. But did it burn down? Was it actually even at risk?? 3/20