-Maybe you don’t have a consult “team” to teach
-Maybe you want to showcase your specialty & recruit interested trainees
-Maybe you want to build ties to other service lines
What to do?
This week:
2/ @JenniferSpicer4 and I have spent the last few weeks exploring the "why", the "who", and the "when" of teaching the primary team in our role as consultants.
Now let's turn to the "what".
What repertoire of teaching scripts should we strive to develop as specialists?
5/ Let’s start w/ teaching when delivering recs in-person.
Here, it makes most sense to use the consult “type” to guide your teaching:
📌 Differentiated problem ➡️ scripts
📌 Undifferentiated problem ➡️ schemas
📌 Management decision ➡️ risks/benefits
6/ Obviously, there's a LOT that one could teach.
But I'm going to make a special plug for teaching schemas (a la @CPSolvers).
Schemas allow you to reinforce what the primary team has already done, add nuance, & build autonomy.
Effective schemas empower learners.
7/ In a previous thread, I shared strategies for building schemas for members of the consult team.
The same principles can also be discussed with primary teams.
But here are some additional concrete strategies that apply specifically to primary teams.
Now let’s move beyond scripts/schemas. We can also teach primary teams our processes – these are skills.
This often takes us beyond the "delivery of recs" encounter to other teaching contexts, such as:
🛌 Teaching at the bedside
🧑🤝🧑 Multidisciplinary teaching
12/ Last week @JenniferSpicer4 shared examples of what to teach primary teams at the bedside.
While this teaching often occurs on-the-fly, by actively reflecting on things we do often (read: subconsciously) we can generate scripts more intentionally.
📌 We can teach content knowledge or processes depending on the context
📌 Always identify "where" your learner is when teaching the primary team
📌 In-person teaching is best tailored to the consult “type”
📌 Telephone teaching should be limited to “pearls”
1/ You staff a new consult w/ your team. You share pearls & make a plan.
Then:
🩻 You review the CT w/ radiology.
🤝 You chat w/ another consult service.
🗣️ You deliver your recs at the workroom.
📲 You call night float w/ an update.
So many opportunities to teach!
This week:
2/ Last week @JenniferSpicer4 kicked off our segment on "Teaching the Primary Team" by focusing on "The Why."
This week, for "The Who", I want to think beyond just the primary team to identify the many different learners we encounter as consultants.
3/ Why?
Even though the primary team is the obvious audience for teaching - their "ask" is what invited us into the case to begin with! - we usually interface with many other teams in the process of rendering our opinion.
Them: “We want you on board because ____ is 'refusing' to do this procedure but ____ says it's needed. You're the tiebreaker.”
You: [sigh] “OK.”
⌛️
Patient: “Ah! ____ said YOU'RE the one holding up my discharge!”
You: 🙄
Feeling triggered yet?
This week:
2/ Conflict is inevitable when working within a system.
What do I mean when I say “conflict”? 🤔 For the purposes of this 🧵 let me paraphrase a huge body of literature w/ the following definition:
Conflict is “disagreement” that causes (or has the potential to cause) “harm”.
3/ Let's unpack this a bit more w/ a focus on conflict in consultative care.
"Disagreement" is a broad term.
It can stem from...
↪️ real OR perceived differences in opinion
↪️ about diagnosis OR management
↪️ between the primary team & the consultant OR between consultants