Learn how to control your ad targeting, view reporting breakdowns, and set specific UTMs for Advantage+ Shopping Campaigns (ASC) with this helpful guide:
By default, ASC targets *all users*, including existing customers.
Most advertisers don't know you can/need to add your existing customer lists at the *ACCOUNT* level.
YES, you should do this even if you don't want to exclude your existing customers.
Once you add your existing customer lists you'll be able to:
1. Control how much you want ads to be targeting existing customers 2. View a breakdown of new vs existing customers in reporting 3. Set specific UTMs based on new/existing customers.
Go to your ad account settings and select your existing customer lists.
I strongly recommend using *both* pixel-based customer lists AND customer lists from your site (Shopify/Klaviyo/etc) for the most accurate control and reporting.
1. Here's what it looks like when you can control the % cap in the ASC settings (you can set it to 0% if you'd like!):
2. Here is how to find the new vs existing customer breakdown in Ads Manager.
Sadly, this breakdown ONLY works for ASC, and not other normal campaigns.
Advertisers can let Meta target existing customers while understanding how much it allocates.
3. You can set specific new vs returning UTMs at the account level.
This can help with external reporting annnnd might be interesting to match up FB's understanding of "existing customers" vs an external tracking/attribution system.
Some more notes from my experience with ASC so far:
1. I've heard of some advertisers adding visitor lists to this existing customer feature with the thought that it would create a true cold/hot prospecting/retargeting split, but I wouldn't recommend using the tool this way!
2. ASC has been very successful for most businesses I work with, especially the ones that are ok with the traditional lines of prospecting/retargeting blurring.
Just remember that it's not doing pure "prospecting" anymore, and that's ok! It's actually good!
3. To get the most value out of your ads, particularly with ASC, use engaging content that makes sense to people that are unfamiliar with your brand/product (it will still make sense to people familiar)
4. When running other campaigns alongside ASC, be mindful of how the system prioritizes delivery.
For example, if you're running a lot of prospecting ad sets excluding visitors, your ASC campaign can effectively become a de facto retargeting campaign.
5. You can't set bids or cost caps, so you need to control the budget a little more closely, but don't get on the CPA/budget roller coaster🎢:
Whatever you call them, we can finally lay these terms to rest. RIP in peace 🫡
It's the death of these campaigns as we know it.
And Iiiii feeeeel fiiiiiine.
Let's talk about modern media buying on Meta, how ASC delivers across all sorts of users, and how advertisers can adapt.
Yes, ASC is going to go after more "middle funnel" and even "lower funnel" users than a "pure" "upper funnel" campaign that excludes visitors/engagers/etc.
Advertisers like to define lower/middle/upper funnel, but it's waaay blurrier than that.
Some users have been to site, others have watched videos, others have commented on posts, some have done many different overlapping actions.
I've heard several stories like this and a brand I work with was recently attacked
I've been working on FB ads for 14 years and this is the worst I've seen.
Let's dig into how they're doing it, how to prevent this from happening to you, what to do if it does, and what Meta needs to fix/change to prevent this from continuing.
If you don't read this, don't come crying to me when it happens to you!
These attackers are somehow getting access to the business and granting ad account access to their own businesses.
(I believe they're doing this through FB apps and the API, more on that later)
Stop comparing your brand to Nike, Coke, Apple, etc.
Their marketing playbook isn't going to work for your brand.
Those are established brands and most people have experienced their products.
Those mega brands were established in a time before the internet when TV ads were more common and not skippable.
Consumers have changed.
Marketing has changed.
The whole world has changed.
There are more small brands competing for attention than ever before.
Speaking of attention, while I have yours, if you don't already follow me, let's change that. Follow me if you want more Hott Takes about advertising, marketing, growth, DTC, branding, and more. No BS.