Thread by @ResMed

1/ We continue to experience delays syncing nightly therapy data from your ResMed PAP device into your myAir app. Here’s what we know so far.

2/ We recently sent an over-the-air firmware upgrade to improve the communications capabilities of AirSense 11 devices which had the unintended impact of significantly increasing the amount of data being sent between therapy devices and the AirView cloud server.

3/ Resulting in backlogged and delayed data in your myAir app over the week.

We know how important access to your data is, and we’re working around the clock to resolve the delay so your data can update as soon as possible.

4/ We’re frustrated to be letting you down, and we’re focused on understanding why this happened so we can prevent it from happening again.

5/ Your data is safe and still being stored on your device; it can be viewed via the “My Sleep View” function. We expect the data to be fully restored over the next few weeks, at which time you and your providers can obtain a view of your therapy and adherence.

6/ We will continue to provide updates within the myAir app and on your device. Clinicians can view AirView for updates regarding access to patient therapy data. Thank you for your patience and understanding!