A few of my favorite stories of how founders validated their startup ideas:
1. After 6 ideas that didn't work out, Rujul Zaparde (@rujulz) and Lu Cheng created a 16-point checklist for what a great startup idea needs to hit.
"We were very honest with ourselves. We worked on a bunch of terrible ideas before, and if there’s anything we had learned, it’s that today will be the easiest day to kill the idea and do something better. It’ll always be harder tomorrow. ...
"We did 75+ interviews with CFOs, heads of procurement, and heads of finance. It really helped refine the idea. We had 110 pages of notes from 3 weeks of chats. Turns out the response rate is pretty good on LinkedIn when you just want advice."
2. When validating the idea behind @GustoHQ, @TomerLondon and his co-founders talked to *everyone* about their payroll challenges.
"We had a list of 30 people we knew one way or another—some from Stanford, some from other networks—and I asked them...
for the names of friends who had small businesses. And for every call we did, we asked them, ‘Who are your friends who have small businesses?’ I literally was calling people out of Yelp.
The thing I was looking for in retrospect is an emotional reaction. When you talk with...
a customer and they say, ‘Oh yeah, that’s cool.’ You say, ‘Would you buy it?’ They’re like, ‘Yeah, yeah, I may buy it.’ That’s not the feedback you’re after. That basically means that, no, they’re not going to buy it. They’re just being nice. ...
What you’re looking for is really really deep emotion. The moment we asked them ‘What do you feel about your current payroll provider?’ they started cursing, literally. More than half of people just started cursing and being really upset. That's when you know you have something."
3. When exploring the idea behind @TryRamp, @eglyman and his co-founder manually created savings report for founders, to see if they'd find them useful:
4. When building @Gong_io, @eilonreshef and his co-founder worked closely with 12 design partners and obsessed about their experience. 11 out of 12 asked to buy the product.
@christinacaci manually created compliance reports for a few companies and noticed (surprisingly) that they all found them very valuable. She then built @TrustVanta (last valued at $1.6B):
2. The listening path: Talk to tons of potential users first, looking for signs of pull and pain—then start building
The founders of @TheZipHQ (last valued at over $1.5B) spoke with 75 potential users before committing to their idea:
One of my biggest surprises from researching the original stories of the best B2B startups is how many of their startup ideas emerged from doing something that's generally discouraged: sitting around and whiteboarding.
But, there’s a wrong way and a right way...
As @christinacaci put it (on her path to building @TrustVanta):
"At the whiteboard stage, it makes so much sense. And in reality, zero sense. We recognized that if you can do it on a whiteboard, someone has probably done it. There’s no $20 bills on the sidewalk."
Eventually, she zeroed in on two spaces that felt ripe for opportunity, that she was excited about (security and collaboration), and kept talking to customers to find the biggest source of *pain* and *pull*:
Miro was last valued at $17.5B, is the 8th most valuable US startup, and recently hit 50m MAU. They also have an incredibly unique, and effective, product culture. I sat down with @vparmar230 (CPO) to learn how @MiroHQ builds product.
Some of my biggest takeaways:
1. Their focus on speed
2. Their focus on quality, and the "Mona Lisa principle"