palash pandey Profile picture
Sep 30, 2023 27 tweets 8 min read Read on X
@AskLyft My Lyft driver drove off with my pet cat still in the car.

I was taking my cat to a vet appointment, I was sitting behind the driver and had the cat carrier on the floor of the passenger side back seat.
@AskLyft I got off from the driver side door and started walking to the passenger side door to pick her up. Before I could open the door, the driver started driving. I banged on the back and passenger windows and screamed running behind him but he drove off.
@AskLyft I tried contacting the driver through Lyft. They were not helpful at all. You can only send three messages and call the driver there times. The driver didn't respond for about 2 hours and then said that he didn't have her.
@AskLyft I called 911 but they transferred me over to 311 and filed a report. I have not heard back from anyone yet.
I don't know what else to do.
@AskLyft The driver has stopped responding again and I don't have any way to contact him besides the app. I have offered him money for bringing her back but he just doesn't respond.

Is there anyone who can help?! What else can I do?!
@AskLyft Some pictures of Tux.


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Screenshots from the Lyft app. Image
@AskLyft screenshots of chat with the driver


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@AskLyft screenshots of chat with driver.


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@AskLyft screenshots from chat with the driver. Image
@AskLyft Thank you showing such amazing empathy and grace. The first thing that I'm concerned about right now is the $20 return fee on return of my "item". I'm never using for godforsaken app again and advise everyone to do the same. Image
UPDATE: The driver just called me. He said multiple things:
1: He called me because APD contacted him. He said he wanted to reach out to me directly to share what he knows.
2: He claims he is allergic to cats and "would have canceled the ride if he knew I had a cat in the carrier". I am very doubtful.

3: He said that he drove off quickly because he got startled.
4: He said that he picked up several people after me. He picked a party of two in Lamar down 183 right after he dropped me off. He then picked up and dropped off people in south Austin.
As I said earlier. Please DO NOT DOX this person publically. I'm sharing everything that you all have found with the police. I just want my cat back. I don't want a trial by Reddit for anyone. I'm going to pursue this through the proper channels.
Thank you all for your time.
You guys have restored my faith in the community.
Pictures of the pet carrier.

amazon.com/gp/aw/d/B08GKK…

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@lyft @AskLyft I'm trying to trace driver's steps to find my cat. Is there any information you can share? Can you share the rough location of where the driver picked up their next passengers? Can you share my contact with the next passengers or share their contact information?
@lyft @askl Maybe the next passengers took her with them for some reason.

I'm grasping at straws here.

Please provide any information that you can.
Please forward this flyer if you are in the Austin area. I really appreciate all of your help. Image
@lyft @AskLyft UPDATE:

The investigators from Lyft found Tux! She was at . The did not find her carrier.maps.app.goo.gl/8MQzG4kVFpufmQ…
@lyft @AskLyft Snippet from the investigator who found her:"Cat ran up a set of stairs on the back of the building next to it. The team was able to get her caught up at the top of the stairs and she was too scared to jump from up there."
@lyft @AskLyft "I was able to give my over shirt to the team member at top of the stairs to wrap her up in and had an extra cat carrier that I brought with me just in case of."
She looks very tired, is covered in fleas and dehydrated. She started eating wet food again which is a good sign but I'll monitor her and take her to the vet as soon as she calms down and stabilizes a bit. I would update again once I hear from the vet.
Thank you everyone. I cannot thank each and everyone of you enough.
Also, now that I have her back, I want to nail the POS who stole her. I'm going to ensure that he goes to jail. Fucking coward saw what was coming for him and left her on the side of the road. There's plenty of cameras around, he's not going to get away with this.
Just got back from the vet. Tux has clean bill of health. I'm quite sure she thinks she was just playing the game stray in VR 😂 Thank you everyone for helping.
You guys have restored my faith in the community. Image

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