Thread by @BibliophileJB

PSA: For those who are enrolled in @netflix as premium members through @TMobile, @Verizon, or through other major cellular/internet/cable providers, please report if the option of adding additional household members for $7.99 is disabled for you as well.

@netflix @TMobile @Verizon Netflix is engaging in consumer fraud and false advertising by not treating all subscribers equally. Under the Premium plan, throughout their press releases, advertisements, etc., Netflix reassured and touted the fact that extra household members can join for $7.99.

@netflix @TMobile @Verizon Without providing any statements to the contrary, they have disabled this feature for those enrolled under Netflix through their service providers. Netflix intentionally obfuscated the way the household policy works to their service partners in an effort to dilute their value.

Step 1: If you are among these people, especially families with college students, divorced households, etc., specifically targeted by @netflix conduct, please file a complaint with the @FTC. Link is enclosed here.
reportfraud.ftc.gov/#/

@netflix @FTC Depending on the state you reside, please file a consumer complaint with your state attorney general.

@netflix @FTC While a third-party group, unaffiliated with any governmental agency, please also file a complaint directly with the BBB. The BBB does occasionally file complaints against companies for false advertising. bbb.org/us/ca/los-gato…

No one expects miraculous change in any way, but letting your voice be heard nonetheless is always worth the effort. Please be tactful and courteous in any and all exchanges with @netflix, particuliarly customer service representatives.

Netflix has likely instructed customer service representatives to give you false, vague promises of them considering adding the additional household member feature later in the year. But what about now? Or why didn't they communicate this with their service partners offering bundles?

From my interaction with @TMobileHelp, I observed that @netflix likely purposely miscommunicated their household/password crackdown transition to their service partners, in an effort to dilute the value of these subscriptions.

This is not about being a freeloader, it is about holding @netflix accountable for consumer fraud being perpetuated against households with Premium Netflix subscription bundles who are not getting the full range of features they paid for.

@netflix From the very outset of this new household policy, Netflix should have provided equal range of features including the ability to add additional household members for $7.99 per month, a feature limited to plans not bundled and offered through their service partners.

@netflix @TMobile, @Verizon, @Xfinity should reexamine their business relationship with @Netflix, a Company who passive aggressively resent their customers who enroll through bundles through their "service providers."

@threadreaderapp Unroll. Thx. @Netflix