BuccoCapital Bloke Profile picture
Dec 30, 2023 11 tweets 4 min read Read on X
Appreciate everyone sharing their favorite reads from 2023

Paying it forward, here are 10 books I really enjoyed reading this year. A mix of books I read for the first time and some re-reads, too.

Hope everyone finds something they might like, and here’s to 2024…
1. I re-read Christensen’s Innovators Solution. The predecessor gets all the hype, but IMHO this one is better

The stuff in here about integration vs modularity should be required reading for every operator and investor Image
2. McPhee is the OG of long-form non-fiction journalism. He has been a staff writer for the New Yorker since 1965 and is also a Professor of Journalism at Princeton.

The first story here, Atchafalaya, is one of the finest essays I have ever read Image
3. This was my favorite read of 2023

Guidara co-owned Eleven Madison Park, which has held 3 Michelin stars since 2012, and was ranked first among The World's 50 Best Restaurants in 2017.

Quickly becoming a modern business classic Image
4. The Looming Tower won the Pulitzer. And for good reason.

It’s the deeply-researched story about the rise of Al-Queda and Islamic Fundamentalism and the story behind 9/11 Image
5. Meehan’s Bartender Manuel is an absolute delight, even if you have never (and don’t plan to) work in a bar.

Full of recipes, beautiful photos, fundamentals, musings and so so much more. Can’t recommend it enough! Image
6. The best book ever written about the Federal Reserve, probably.

Caro-esque, it is broken into segments which chronicle the high inflation of the 70’s and 80’s, as well as a masterful section on the birth of the Fed Image
7. @ByrneHobart Tipped me off to this one, and I’m glad he did

It’s a modern classic about how State’s win, solidify, manage, and mis-manage power.

And as Byrne has written, it has many applications to the mega-cap companies that wield tremendous power today Image
8. America’s story is the story of immigrants - indeed, it is part of my family’s story, too. So perhaps I’m naturally drawn to books like this

I won’t spoil too much, and it’s also more than any summary because it’s a book about many things Image
9. I’ve been on a journey to expand the cuisines I cookEach year I pick a new one - this year was Middle Eastern.

This is an encyclopedia - it’s massive, there’s even a recipe for Camel’s hump. Haven’t tried that one yet, but I’ve tried many recipes and they’re all excellent Image
10. Lastly, I loved A Fine Balance. I hope you read this one. Image

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More from @buccocapital

Jun 5
It's unfair to say Zoom fumbled the bag

Simply put: COVID pulled forward their future, eating their runway. It alerted competition to the opportunity. Now Zoom is fighting for their life

A bit more about why this has been so tough for the companies who should have won:
In normal times, growth businesses are deliberate about expansion. They spend up to a decade building a strong core product w/ sticky user base and go-to-market muscles like sales and customer success

They use their strong core to fund their next oppty

COVID fucked that all up
COVID fucked up things for tech companies in two ways:

1) It created massive demand, alerting competitors to a market opportunity
2) It pulled forward their future. They started eating through their end market. Investors wanted to know - What's next? Tell us. NOW
Read 6 tweets
May 3
1. I’ve been lucky to work with some incredible people throughout my career

I’ve randomly posted the great advice they’ve shared, but thought it was worth consolidating them all

Maybe some folks will find these helpful. I certainly have…
2. On Success

“Beyond a certain point, a “successful” career is a selfish pursuit. The sooner you embrace this, the better your relationships will be

It’s ok for your career to be about making you happy. Pretending it’s for other people is the dangerous game”
3. On Building Relationships

Need to build a working relationship with someone new, quickly? Ask for their advice/feedback on something you’re working on

It’s an immediate sign that you respect and trust them. They’ll match that
Read 14 tweets
Apr 20
Some random observations from our implementation of generative AI for scaled customer support

Who knows, maybe people will find it interesting:
1. Ticket deflection opportunity is real:

Pretty immediately AI is able deflect 20% of support queries. It’s pretty shocking when you dig in on a case-by-case basis how many questions are “known” vs “unknown” + bugs

40% deflection seems reasonably attainable
2. Gen AI is automating product development

Every undeflected query is a “gold nugget”. For prod team there are 3 types of nuggets:
1) Feature request
2) Self-service opportunities (requires human assistance today but shouldn’t)
3) Agent actions (do something for me)
Read 8 tweets
Dec 27, 2023
(1/8) Yesterday I said it was wild how many talented people struggle to sell themselves during interviews

Lots of people asked how to do it

I've interviewed 100's (if not 1,000's) of ppl, and done a bunch interviewing myself, so here are 5 simple elements of selling yourself
(2/8) Some notes before we begin:

This won't cover basic advice like Be Confident or Look Your Interviewer in the Eye

It also won't cover the skills to do the job in question

While some will say the suggestions below are obvious, doing them puts you ahead of 90% of candidates
(3/8) Craft a Career Narrative:

What drives you? Passion? Values? Skills? If it doesn't exist, make it up. Make it compelling

What’s the 1-liner for each new role? Think “moving toward” vs “away from”

1-2 min pitch. Practice, pref w/ someone. Record it. Create bullets
Read 9 tweets
Sep 8, 2023
Random shit I’m hearing/seeing from tech talent market

- Companies turning up heat via reviews/higher standards. Rise to occasion or leave
- Attrition is down. Managers must fire low performers, replace in open mkt
- Hard to get hired. Thousands of apps per role
- Growth, Eng roles opening up. Ruthless prioritization in Customer Success, Marketing, IT outsource/contract where possible
- Backfills not on autopilot. Must re-justify role
- De-layer your org. Minimize middle management, increase span of control
It’s funny talking to all sides of the job market. Hiring managers, finance, employees, job seekers

Across the board, finally feels like recognition the ZIRP era is over.

RIP Good Times. Businesses gotta make money now. Employees have to drive *quantifiable* impact
Read 4 tweets
Jun 3, 2023
(1/8) Good mini thread from @GavinSBaker on why CFO is so important in software. Thought I’d add my thoughts:

At the root of it, software (especially SaaS) is about the financialization of customer cohorts

Here’s what that entails…
(2/8) The first thing to understand about SaaS economics

The cash flow from each customer has a trough - When you add more customers the trough becomes deeper but the velocity out of the trough faster

So there’s an incentive to grow quickly Image
(3/8) Essentially, you accept massive up-front losses under the assumptions that:

- You’ve modeled your Customer Acquisition Costs correctly
- You know the lifetime value of the customer
- Your building something with product-market fit that can scale to thousands of customers
Read 8 tweets

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