Scott Gustin Profile picture
Apr 9 8 tweets 3 min read Read on X
NEW: Walt Disney World and Disneyland Resort will soon make changes to their Disability Access Service (DAS) program, including a change to how guests will be accommodated if they need help accessing attractions. Effective May 20 at WDW and June 18 at DLR. 🧵 Image
DAS was previously defined to assist guests who have difficulty tolerating long queues due to a disability. The updated system is intended to accommodate "only those guests who, due to a developmental disability like autism or similar," are unable to wait in long lines.
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Disney will work with Inspire Health Alliance's health professionals to help Cast Members (when necessary) determine a guest's DAS eligibility. DAS is for guests who, due to a developmental disability like autism or similar, are unable to wait in line for a long period of time.
Effective May 20 at WDW, guests meet virtually with a CM before arrival to determine eligibility. Day-of registration must also be done via virtual chat. Effective June 18 at DLR, guests can meet virtually with a CM before arrival or day-of at Accessibility Services window.
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Notable changes:
- DAS Advance pre-arrival attraction selections will no longer be a default offering to every DAS guest
- Current DAS guests will need to re-apply
- DAS party size max 4 (exceptions for family)
- DAS enrollment eligibility increases from 60 to 120 days
Disney will also introduce a defined "return to queue" process for guests who need to leave a queue and re-enter. More information about this process will be shared closer to launch of the new system.
According to Disney officials, DAS usage in the parks has tripled over the past 5 years. I hope these changes will help reduce misuse of the system that has negatively impacted the experience for guests who truly need the service. Image
The official DAS websites have been updated with the new information:

Walt Disney World:

Disneyland Resort: disneyworld.disney.go.com/guest-services…
disneyland.disney.go.com/guest-services…

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More from @ScottGustin

Sep 5, 2023
NEW: The #DisneyTreasure will feature a Coco-themed restaurant, a Tomorrow Tower Suite inspired by EPCOT, a Jungle Cruise-inspired lounge, and more. The maiden voyage will be on Dec. 21, 2024. The ship will sail on 7-night voyages from Port Canaveral. More in thread:


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Plaza de Coco (Arendelle on Wish) is a theatrical dining experience themed to Coco. The venue will offer two nights of unique dining for guests. First night: A music-filled evening featuring Miguel and his familia. Second night: Miguel reunites with his great-great grandparents.

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Tomorrow Tower Suite (Wish Tower Suite on Wish) is the funnel suite featuring "forward-thinking" themes inspired by EPCOT and the atmosphere of EPCOT’s World Discovery. 2,000 sq. ft., ensuite elevator, and dynamic art pieces throughout.

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Read 11 tweets
May 18, 2023
BREAKING: The Star Wars: Galactic Starcruiser at Walt Disney World will take its final voyage Sept. 28 - 30. Image
Statement from Disney: "This premium, boutique experience gave us the opportunity to try new things on a smaller scale of 100 rooms, and as we prepare for its final voyage, we will take what we’ve learned to create future experiences that can reach more of our guests and fans." Image
In a statement on the website, Disney says: "We are so proud of all of the Cast Members and Imagineers who brought Star Wars: Galactic Starcruiser to life and look forward to delivering an excellent experience for Guests during the remaining voyages over the coming months."
Read 7 tweets
May 18, 2023
NEW: In an email to staff, Josh D'Amaro says the company decided "not to move forward with construction" of the Lake Nona campus.

"This was not an easy decision, but I believe it is the right one." Image
In the email, D'Amaro says "they will no longer be asking our employees to relocate." For those who already moved," the company will talk to impacted employees about the possibility of "moving you back."
In the email, D'Amaro said he "remains optimistic" about the direction of the Walt Disney World business.

"We have plans to invest $17 billion and create 13,000 jobs over the next ten years. I hope we're able to do so."
Read 4 tweets
May 18, 2023
Disneyland President Ken Potrock spoke during a business luncheon on Wednesday to provide updates on the DisneylandForward project. The presentation included some familiar "possible" artwork, but the primary focus was on the potential economic impact to Anaheim and Orange County. ImageImage
An economic study by The Woods Center for Economic Analysis and Forecasting at Cal State Fullerton revealed for every $1 billion Disney invests in DLR, over 4,000 jobs and $1.1 billion in economic output would be generated during a 4-year construction period. Image
The environmental impact study is slated to be finished in the coming months and the proposal will go to the Anaheim Planning Commission later this year. The Anaheim City Council is expected to consider the proposal sometime in early 2024. ImageImageImage
Read 7 tweets
May 10, 2023
NEW: $DIS Disney Q2 FY23:
EPS: $0.93 Adj. vs. $0.93 Est.
Revenue: $21.82B vs. Est. $21.78B
Disney+ Subs: 157.8M, Est. 163.1M
Parks, Experience and Products: $7.78B, Est. $7.67B

More earnings coverage in thread: Image
Disney Parks, Experiences and Products revenues for the quarter up 17%.

"Higher operating results for the quarter reflected increases at our international and domestic parks and experiences businesses, partially offset by lower results at our merchandise licensing business."
Disney: "Results at our domestic parks and resorts were slightly unfavorable to the prior-year quarter, as a decrease at Walt Disney World Resort was largely offset by growth at Disneyland Resort."
Read 22 tweets
May 8, 2023
NEW: Walt Disney World is bringing back the Disney Dining Plan next year *AND* will no longer require theme park reservations for date-based tickets starting with visits on Jan. 9, 2024. Bookings for 2024 open on May 31.

Lots of announcements - here's a breakdown (thread): Image
NEW: Starting with visits on Jan. 9, 2024, you will no longer need a park reservation if you purchase a date-based ticket (the standard ticket for most guests). You select a start date for your visit - and that's it. For other non-dated tickets, park reservations may be required. Image
NEW: The Disney Dining Plan will make its highly anticipated return for stays beginning Jan. 9, 2024. As part of a WDW package, you will be able to select the Quick Service Dining Plan or the Disney Dining Plan. The Deluxe Plan will not be offered. 2024 bookings open on May 31. ImageImage
Read 10 tweets

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