Lina Khan Profile picture
Jul 19 4 tweets 2 min read Read on X
1. All too often these days, a single glitch results in a system-wide outage, affecting industries from healthcare and airlines to banks and auto-dealers. Millions of people and businesses pay the price.

These incidents reveal how concentration can create fragile systems.
2. Concentrating production can concentrate risk, so that a single natural disaster or disruption has cascading effects.

This fragility has contributed to shortages in areas ranging from IV bags to infant formula.

ftc.gov/news-events/ne…
3. Another area where we may lack resiliency is cloud computing.

In response to @FTC's inquiry, market participants shared concerns about widespread reliance on a handful of cloud providers, noting that consolidation can create single points of failure.

ftc.gov/policy/advocac…
4. And we're continuing to collect public comment on serial acquisitions and roll-up strategies across the economy.

If you've encountered an area where a series of deals has consolidated a market, we welcome your input.

Submit a comment by 9/20/24: ftc.gov/news-events/ne…

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More from @linakhanFTC

Dec 17
1. Earlier today, Illinois AG @KwameRaoul and I announced a law enforcement action against @Grubhub.

Our joint investigation found that, for years, Grubhub systematically cheated customers, deceived drivers, and undermined restaurant owners.

ftc.gov/news-events/ne…
2. We found that Grubhub baited customers with the promise of free or low-cost delivery, then tacked on “service fees” & “small order fees” that were essentially delivery fees in disguise.

Top Grubhub executives described this deceptive fee structure as a “pricing shell game.”
3. Grubhub listed restaurants without their consent, using inaccurate menus & hours that led to cancelled orders and missing items.

Grubhub went out of its way to hide its involvement, so unhappy diners blamed the restaurants—leading to reputational harm and lost revenue.
Read 7 tweets
Dec 17
1. People deserve to know upfront what price they’re being asked to pay, without worrying they’ll later be hit with mystery fees they can’t avoid.

Today @FTC finalized a rule to ban these junk fees for short-term lodging and live-event ticketing.

ftc.gov/news-events/ne…
2. @FTC received thousands of comments in response to our proposal, with people sharing how prevalent, pesky, and costly these fees have become.

As one commenter put it, “Why is there a processing fee and a service fee? Isn’t the act of processing the service they are offering?”
3. We estimate the final rule will save Americans more than 50 million hours per year in wasted time—and $11 billion over the next decade.

The rule will also benefit honest businesses, ensuring that firms doing right by their customers aren’t losing out to dishonest firms.
Read 9 tweets
Dec 3
1. Today @FTC banned data brokers Mobilewalla and Gravy Analytics from using & selling Americans’ sensitive location data, including details of visits to health clinics and churches.

This data was used to surveil political gatherings and attempt to monitor union organizers.
2. Mobilewalla exploited online ad auctions to pinpoint people's locations—and then sold that data to a range of third parties.

Mobilewalla also used this data to sell audience segments, including categories like "pregnant women" & "Hispanic churchgoers."
ftc.gov/news-events/ne…
3. This action follows bipartisan calls from Congress led by Sen. @RonWyden, urging @FTC to look at how leakage of "bidstream" data can leave Americans massively exposed.

Research shows this vulnerability can be used to target service members & others.

wired.com/story/phone-da…
Read 5 tweets
Oct 25
1. Firms that lure workers with false earnings claims are breaking the law.

@FTC has taken action against @Lyft for deceiving drivers about how much they could expect to earn on its platform.

We've ordered Lyft to stop this conduct & pay $2.1 million.

ftc.gov/news-events/ne…
2. In 2021, Lyft faced a shortage of drivers. It responded with a marketing campaign that routinely inflated how much drivers could expect to earn through its platform—sometimes by as much as 30%. These false claims led to increased sign-ups, with more drivers joining Lyft.
3. Most drivers would not earn the amounts Lyft advertised. For example, Lyft told potential drivers they could make up to $33/hour in Atlanta and up to $31/hour in Miami. In reality, these figures reflected earnings of the top one fifth of drivers.
Read 8 tweets
Oct 16
1. Too often, businesses make people jump through endless hoops just to cancel a subscription.

Today @FTC finalized a rule requiring that businesses make it as easy to cancel a subscription as it is to sign up for one.

ftc.gov/news-events/ne…
2. As more firms have pivoted to subscription-based revenue streams, we've seen a rise in seemingly unfair or deceptive subscription practices.

In 2021, an average of 42 consumers reported these tactics to the @FTC every single day. Now that number is closer to 70.
3. @FTC received more than 16k public comments throughout this rulemaking process.

People shared how much of a headache it's become to cancel all kinds of subscriptions—from gym memberships and meal delivery kits to medication, home repairs, phone plans, and more. Image
Image
Read 10 tweets
Sep 27
1. Using AI tools to trick, mislead, or defraud people is illegal.

This week @FTC announced an enforcement sweep against multiple firms that baselessly hyped their AI products or sold AI tools that turbocharged deceptive practices.

ftc.gov/news-events/ne…
2. @FTC took action against Rytr for offering an AI reviews generator that let users produce tens of thousands of fake reviews online.

Fake reviews deceive consumers and punish honest businesses. Our recent rule banned them:
ftc.gov/news-events/ne…
3. @FTC took action against DoNotPay for claiming to offer the world’s first AI-powered “human lawyer” service, even though it could not follow through on that promise.

The market for AI-based legal assistance is undermined by over-hyped claims like these. Image
Read 5 tweets

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