Official Statement Regarding Recent Video Circulation
Ethiopian Airlines has watched the circulation of a viral video on various social media platforms depicting a passenger being removed from flight ET308 on July 19th, from Addis Ababa to Nairobi.
Ethiopian Airlines has watched the circulation of a viral video on various social media platforms depicting a passenger being removed from flight ET308 on July 19th, from Addis Ababa to Nairobi.
We took the necessary time to investigate the matter thoroughly and bring the factual information to the public.
On the date mentioned above, the flight experienced an overbooking situation. Three individuals with standby economy class boarding pass arrived at the boarding gate
On the date mentioned above, the flight experienced an overbooking situation. Three individuals with standby economy class boarding pass arrived at the boarding gate
just a few minutes before the scheduled departure time of the flight. The Boarding Agent advised them that the flight was full and they would be protected on the next flight.
However, they ignored the advice of the Boarding Agent and attempted to board the aircraft bypassing security personnel at the boarding gate. Our staff members courteously asked these passengers to disembark. One passenger acquiesced to this request,
while the remaining two were escorted off the aircraft by security due to non-compliance. It is pertinent to mention that these passengers were booked in economy class, and their seating was in no way influenced
by the presence of a non-Ethiopian national VIP passenger in business class.Ethiopian Airlines follows a standard protocol wherein VIPs, Business Class Passengers, and Platinum ShebaMiles members are allowed to board subsequent to the seating of all other passengers.
A misapprehension arose among the standby passengers,leading to the distorted belief that their seats had been allocated to a VIP. This is not the case, and the circulating video does not reflect the true sequence of events.
We extend our gratitude to our patrons for allowing us the chance to clarify these circumstances before forming any judgments. Ethiopian Airlines is dedicated to the safety and well-being of all our passengers and to the adherence of our established operational guidelines.
The passengers affected by the overbooking were protected on the next available flight. We appreciate your understanding in this matter.
Ethiopian Airlines
A proud member of Star Alliance
Ethiopian Airlines
A proud member of Star Alliance
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