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Wilson Wilson Profile picture
@euboid
Nov 23 • 3 tweets • 1 min read • Read on X
Silly SaaS retention hack:

Show your users how they're succeeding with your tool as soon as they log in. Image
h/t @helloitsolly for suggesting!
@elie2222 Another company doing this! @WisprFlow Image

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More from @euboid

Wilson Wilson Profile picture
Aug 25
Crossed $750 MRR with @FerndeskHQ!!!

→ slowly but surely making my way to $1,000 💫 Image
@ferndeskhq To get to $1K, I'll be reworking a few bits of my product + funnel based on what I learned last week.

Here's what I have planned:
@ferndeskhq #1. Product + onboarding changes

Last week I spotted a big drop in my setup funnel.

Most people who signed up, didn't connect their tools.

Users need to connect their tools to use Ferndesk, so will rework my onboarding based on that.

Read 8 tweets
Wilson Wilson Profile picture
Aug 15
I just launched my SaaS... Now what???

For most solo developers, this is where the journey ends.

But we're just getting started. Here's exactly how I plan to hit $1K MRR, $5K MRR and beyond ✍️ Image
If you're new here, I just launched @ferndeskhq

Ferndesk is the fastest way to build a help center that never goes out of date

It scans your support inbox, internal docs, launch videos, changelogs marketing content etc. identifies missing help articles, and writes them for you
Yesterday's launch went mostly as I expected.

Over 30 people signed up, which was a little higher than I thought it would be given:

1. Where I launched (socials - mostly tire-kickers)
2. How much the product costs (starts at $59/mo)
Read 23 tweets
Wilson Wilson Profile picture
May 16, 2024
Us: We can no longer trust Paddle, so we're moving to @stripe

Stripe: no.

I'm so tired man — 1/6Image
No idea why we've been given the boot

Even appealed with 6 months of statements from our bank and Paddle. No dice @stripesupport

One of the only possible reasons I can think of is that I'm a Nigerian registering with a UK business account

If that's the case I'm extremely sad
Since starting this business, we've had back-to-back admin problems because I'm Nigerian.

It's the #1 reason why @helloitsolly and I still haven't met after growing to doing business for 2+ years and growing to $30,000+ MRR.
Read 6 tweets
Wilson Wilson Profile picture
Nov 15, 2022
I analyzed over 1,000 testimonials collected by our customers in the last 3 months.

A few interesting things I found that might just help you collect better testimonials faster
📹 Video testimonials

Out of the testimonials collected in the last two months, only 8% are videos.

What's even more interesting is that most of the campaigns don't explicitly request video testimonials, but they do mention that their endorsers can send one if they'd like.
🎁 Incentives

The most successful campaigns offer gifts in exchange for a testimonial.

Most popular gift is a discount, but one campaign sent out had massive success by giving away a freebie.
Read 5 tweets

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