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an unrolled Twitter story with 14 tweets

I want to tweet about some of the most important things I've learned working with young people in school libs (applicable to all though).
1. There is NO SUCH THING as a stupid question. Do not belittle people who are trying to find information or expand their experience.
2. Answer honestly if you can. Be professional, but it is okay to be honest too. Kids (and library visitors) will respect you more for it.
3. Say "I don't know." Show kids that it's okay not to have info, and show them your process for finding it out. No shame in not knowing.
4. I can't say this loudly enough. DO NOT ASSUME ANYTHING ABOUT THE KIDS. They will surprise you every day if you let them.
4b. Yes, they can be ratbags. But they can also be kind, funny, clever, sweet, and they honestly make my job worth going to every day.
5. Related to above: there is no such thing as a 'Digital Native'. Do not assume that owning an iPhone means tech-confidence or competence.
6. Embrace their enthusiasm. If they are into comics, COOL! Start a club! If they're into goth music, awesome! Have them review new albums!
6b. Find the things they like and run with it. It will strengthen their relationship with you, with the library and the associated literacy.
7. Literacy takes many forms. Let kids read books without words, build storytelling skills, debate books vs film. It all counts.
8. Try to say yes. Don't dismiss things because they are inconvenient, try to work out why they are asking. Find a balance. Try to help.
9. People are rubbish at asking questions. If you don't think they're asking what they really want, engage with them. Be a detective.
10. BE KIND. You might be the only understanding face this kid sees all day. Even if you're in a bad mood, give them your time. Listen. Try.
That's a nice round number so I'll stop there. Thanks for reading.
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