I was very upfront about my struggles with alcohol, telling him I'd been sober for about five months."
I felt unsettled by the experience-- despite working with a population many times more likely to have experienced trauma, Dr. Hernandez clearly had no concept of trauma-informed care."
She agreed how behavior was unacceptable, and I asked how to switch doctors.
She said she would ask the medical director, Dr. Kevin Kapila."
I called to speak with the patient care representative, but she never returned my call."
Midway through, apropos of nothing, he said "So you complained about me? What was that about?"
I told him a few of my issues with the previous visit, and rather than hear me, he argued about why he was within his rights to ask those questions and behave the way he did."
I quickly just shut down, vying to get my refills and get out."
I was confused by this as my alcohol problem was not new information to him.
I tried to advocate for myself, but he made it clear that he considered my behavior drug-seeking and would not budge,
As things wound down I was gathering my coat and bag, and as I stood up to leave he told me he was taking away one of my other meds as well.
I did not have time to discuss this with him as he hustled me out the door."
I found this incredibly troubling and a blatant abuse of medical power.
As a patient, I have one avenue to the medications I need to stay functional and, frnaky, alive."
"Complain about my inappropriate behavior," he was saying, "and I'll ruin your health."
I got myself together and within a few weeks had filed a formal complaint."
During this time I was doing very poorly, and I tried to get help from my therapist at Fenway, Kathleen Driscoll."
We rarely talked about strategies for coping with what I was going through.
At one point, I said to her "I think I'm in crisis."
"I don't know how to help you."
I told him it was urgent.
He told me to talk to my therapist."
He said he couldn't either, that I'd just have to wait."
I'm working in New York City right now, traveling back and forth between Brooklyn and Boston almost every weekend.
As was bound to happen, I forgot one of my meds last week.
I didn't realize it at first, but I quickly went into physical withdrawal."
They told me they would send the request to my doctor."
They said he was there that day but hadn't checked his messages yet.
I kept calling throughout the afternoon, being told he wasn't checking messages and there was nothing they could do."
They eventually, at the end of the day, put me through to his secretary, who didn't answer.
I left a message and heard nothing."
I called the secretary again and she said the order had been approved at 8pm the previous night."
I waited a couple of hours, heard nothing, and tried calling the secretary again.
By this time I had been trying to get this prescription filled for about thirty-six hours.
As is a common theme with my mental health care at Fenway, I gave up."
I never heard anything back from the secretary."
They clearly have little regard for their patients-- they are understaffed, and the staff they do have is woeful."
I don't think to voice my concerns again will help, but I am doing it anyway.
But the best thing I can do, what I feel is the most helpful thing, is share my story and warn other people against the care at Fenway."
That just hasn’t been my experience, and I’ve talked to enough other people that it seems getting quality care at Fenway is elusive.
Thanks for reading."