Discover and read the best of Twitter Threads about #ADAcomplaint
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@Hertz I just renturned my rental to your Chesapeake, VA location and was charged a $400 cleaning fee because there was a minimal amount of pet hair in the back from my wife’s service dog. I informed the staff at pick up and return There would be a service animal in the vehicle.
@Hertz this is a pretty clear violation of the Americans with disabilities act… ADA requires that cleaning fees associated with a company’s pet policy do not apply to service animals and mandates those fees be waived.
@Hertz for context, my wife and I rented a minivan for three weeks and drove from VA to KS with our 3 foster children to visit family. We diligently made sure the dog laid on the ground on top of a mat we brought along. As a courtesy I even vacuumed it out before returning it.
