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So I had one of the worst customer experiences at a hotel last night at the @Marriott University Park in Salt Lake City. (Worse than #APSAonFire). A few tweets on what happened, but first a video of how my evening went:
I had a crazy schedule: I had to prepare for a university lecture. Also had to finish up congressional testimony and work on symposium paper. So I ordered food to be delivered so I could work through dinner. Met my dasher in the lobby and my key didn't work to get back in. 2/x
Figured I demagnetized my key. Went to the lobby and got another. No luck. Went down and asked for maintenance. Maintenance tried the master electronic key. No lights at all. The battery in the lock was clearly dead. 3/x
