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So here are my questions:
1. How was an upgrade authorised by #Vodacom without my consent? Bear in mind that I had to verify my identity after merely sending an e-mail to #Vodacom customer care which required my ID number, Bank name and account type and the physical or postal
1. How was an upgrade authorised by #Vodacom without my consent? Bear in mind that I had to verify my identity after merely sending an e-mail to #Vodacom customer care which required my ID number, Bank name and account type and the physical or postal
address that appears on my account.
2. Who was the #Vodacom employee who signed off on the upgrade? Did they receive a commission? In which case, this is a perverse incentive that promotes fraud.
2. Who was the #Vodacom employee who signed off on the upgrade? Did they receive a commission? In which case, this is a perverse incentive that promotes fraud.
3. How was the address changed on my account statement? I received no notification of this change. No due RICA process was followed by #Vodacom.
