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Der @USDS hat die Erfolgsfaktoren für die Entwicklung und Einführung von bürgerzentrierten Dienstleistungen im Digital Service Playbook zusammengefasst.
Viele wichtige Impulse für die #Verwaltungsmodernisierung
playbook.cio.gov
Viele wichtige Impulse für die #Verwaltungsmodernisierung
playbook.cio.gov
0️⃣1️⃣ Understand what people need
0️⃣2️⃣ Address the whole experience, from start to finish
0️⃣3️⃣ Make it simple and intuitive
0️⃣4️⃣ Build the service using agile and iterative practices
0️⃣5️⃣ Structure budgets and contracts to support delivery
0️⃣2️⃣ Address the whole experience, from start to finish
0️⃣3️⃣ Make it simple and intuitive
0️⃣4️⃣ Build the service using agile and iterative practices
0️⃣5️⃣ Structure budgets and contracts to support delivery
0️⃣6️⃣ Assign one leader and hold that person accountable
0️⃣7️⃣ Bring in experienced teams
0️⃣8️⃣ Choose a modern technology stack
0️⃣9️⃣ Deploy in a flexible hosting environment
1️⃣0️⃣ Automate testing and deployments
1️⃣1️⃣ Manage security and privacy through reusable processes
0️⃣7️⃣ Bring in experienced teams
0️⃣8️⃣ Choose a modern technology stack
0️⃣9️⃣ Deploy in a flexible hosting environment
1️⃣0️⃣ Automate testing and deployments
1️⃣1️⃣ Manage security and privacy through reusable processes
