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Govt portal without trained and committed manpower is like a gun without bullets. You can use it for showcase only without any actual benefit or purpose. But @ODRIndia Portal responds back in 24 hours and resolve all disputes in 3 months odrindia.in/odr/. #DigitalIndia 
Interoperability and technology neutrality are two other major problems with Indian govtś portals. They are build for a specific purpose and specific model only and cannot operate in conjunction with other technologies and portals, including simple e-mails. #DigitalIndia @PTLB
Take the examples of @RBI (Banking Ombudsman) and @DelhiPolice (Case Reporting). Both failed on the front of acknowledgement, reporting, pursuing and taking actual action. One sided communication is the main feature of all Govt portals in India and that is terrible. #DigitalIndia
My colleagues @adityabatra1995, Krishnakumar Thiagarajan, & I have an op-ed in @the_hindu today, on the importance of taking E-governance step-by-step. (Draws on a whitepaper we wrote at @eGovFoundation )
thehindu.com/opinion/op-ed/…
thehindu.com/opinion/op-ed/…
If you'd like to read the full whitepaper, you can find it at egov.org.in/wp-content/upl…
We present a 5-level "Maturity Framework" that any city government - as also any department or agency within a city - can use to assess where it stands in the e-governance journey, based on how it is applying tech to improve processes, human resources, & citizen-centricity.
@PSPCLPb @CsPunjab @PunjabGovtIndia Pls see DM for account number.
Will try to articulate the general and specific problems inline here....
1/n
Issues in manual process for #meterchallenge
Pls see the attached photo of meter challenge form with all personal data masked.
Will try to articulate the general and specific problems inline here....
1/n
Issues in manual process for #meterchallenge
Pls see the attached photo of meter challenge form with all personal data masked.
@PSPCLPb @CsPunjab @PunjabGovtIndia 2/n
Refer attachment.
(a) #MeterChallenge: Consumers have to fill out physical form & attach ID proofs.
#Reforms ques: Why? Why can't the same be also & preferably done through #PSPCL app?
Then ID proofs would be either not reqd or uploaded online or pulled from account info.
Refer attachment.
(a) #MeterChallenge: Consumers have to fill out physical form & attach ID proofs.
#Reforms ques: Why? Why can't the same be also & preferably done through #PSPCL app?
Then ID proofs would be either not reqd or uploaded online or pulled from account info.
@PSPCLPb @CsPunjab @PunjabGovtIndia 3/n
#MeterChallenge
(b) Consumer has to physically visit office, meet concerned persons, get signatures on form for SDO, JE.
#Reforms ques: Why?
In #COVID19 times, sr citizen mom visited office 19/2/21 ("2"), waited as there was some meeting, got form marked ("1","3") thru driver
#MeterChallenge
(b) Consumer has to physically visit office, meet concerned persons, get signatures on form for SDO, JE.
#Reforms ques: Why?
In #COVID19 times, sr citizen mom visited office 19/2/21 ("2"), waited as there was some meeting, got form marked ("1","3") thru driver
