Discover and read the best of Twitter Threads about #FutureOwners
Most recents (1)
(1/7)
#AtherOwners #FutureOwners
Let’s address the elephant in the room (in this case, the elephant on calls/emails/DMs). Our customer support has been a bit underwhelming recently. You’re dealing with long wait times and delayed responses - from our CS team & local partners
#AtherOwners #FutureOwners
Let’s address the elephant in the room (in this case, the elephant on calls/emails/DMs). Our customer support has been a bit underwhelming recently. You’re dealing with long wait times and delayed responses - from our CS team & local partners
(2/7)
Dec has been kinda crazy (duh! 4 new cities, more on the way, shifting to a new factory, working with local partners for the first time). In between all this, there’s been a surge of calls and emails, coz you guys are eager (and we’re really happy to see this enthusiasm!!)
Dec has been kinda crazy (duh! 4 new cities, more on the way, shifting to a new factory, working with local partners for the first time). In between all this, there’s been a surge of calls and emails, coz you guys are eager (and we’re really happy to see this enthusiasm!!)
(3/7)
Honestly, we weren’t fully prepared for this volume of queries from across the country. (We got a little excited running our ads on TV and print which might explain this). Our avg. waiting time jumped from 19s to 135s (and 34% dropped off before connecting to a human)
Honestly, we weren’t fully prepared for this volume of queries from across the country. (We got a little excited running our ads on TV and print which might explain this). Our avg. waiting time jumped from 19s to 135s (and 34% dropped off before connecting to a human)
