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IMPROVING YOUR COMPETITIVE ADVANTAGE AS A SERVICE PROVIDER DAY 1
Many service providers have found it difficult to distinguish themselves as they remain lost in the crowd.
#people #customerservice #restaurant #banks #hospitals #hospitalityindustry
Many service providers have found it difficult to distinguish themselves as they remain lost in the crowd.
#people #customerservice #restaurant #banks #hospitals #hospitalityindustry
They are unable to have a unique selling point hence consumers see them as not different from others who provide the same kind of service.
Over the next few days, I will be sharing tips on what can help you carve a niche for yourself in the midst of a lot of competitors.
Over the next few days, I will be sharing tips on what can help you carve a niche for yourself in the midst of a lot of competitors.
First is that you must provide good and quality service. As a service provider, you must never get to a level where consumers complain about your service.
If you are Quick Service Restaurant (QSR), you must ensure that your food is delicious.
If you are Quick Service Restaurant (QSR), you must ensure that your food is delicious.
When you’re in a pub, restaurant, bar or café and things are out of stock, a bit slow, or generally less than perfect. Please have a little think before you kick off at the staff.
Your mate who decided they didn’t want to go back to their job driving a lorry….
Your mate who decided they didn’t want to go back to their job driving a lorry….
They didn’t deliver your favourite beer or food… that’s why it’s not available.
Your friend’s kid who stayed at Tesco and didn’t go back behind the bar, that’s why the service is a bit slow, they’re a person down.
Your friend’s kid who stayed at Tesco and didn’t go back behind the bar, that’s why the service is a bit slow, they’re a person down.
The chef you know who became a gardener and now prefers flowers to flour, they are why your lunch is taking a bit longer, because the person who did come back is on their own, hot, tired and doing their best.
Yesterday I sat in on an excellent (booked out) #economics webinar with expert input from Dr Carolina Alves, Prof Stephen Kinsella and Dr. Catriona Cahill examining the impact of #COVID19 on UK and IRE.
#BusinessIntelligence
#recovery
#economicresponse
Here are my notes!
#BusinessIntelligence
#recovery
#economicresponse
Here are my notes!
Short sharp shocks: It's important to separate the 'scenarios' from the 'forecasts'. The first is narrative-based! We are assuming a short, sharp shock. Short - (a quarter); sharp (as seen in unemployment figures); and a shock - this wasn't predicted.
One key differentiator in this crisis is that there is no one entity to blame. Not bad banks, or bondholders. We really are all in this together.
#economicresponse
#economicresponse
A symphony of Hospitality and Gaming over Behavioural Science.
docs.google.com/presentation/d…
#gaming #behavioralscience #hospitality #hospitalityindustry #arcade #gamingindustry #xcloud #stadia #lounge #restaurant #fnb #architecture #servicedesign #hotel #food #pub #bar #cafe
docs.google.com/presentation/d…
#gaming #behavioralscience #hospitality #hospitalityindustry #arcade #gamingindustry #xcloud #stadia #lounge #restaurant #fnb #architecture #servicedesign #hotel #food #pub #bar #cafe
@GameStop What do you think about the IMAX of Gaming Cafe concept? docs.google.com/presentation/d… #gamestop
