Discover and read the best of Twitter Threads about #HowCanIHelp
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THREAD: It took Miami resident @Rotulin 27 hours and 13 (!!!) city employees to pay a $75 fine. His Instagram story exposes this "absurd" system and, he says, shows "how full of shit @CityofMiami is." #BecauseMiami #CafecitoTalk #TechHub #HowCanIHelp /1 instagram.com/stories/highli… 
According to the @CityofMiami website, in order to pay this $75 fine, the resident must "request a customer number" by emailing or calling the city, which he (accurately) describes as "a painfully ineffective system." #BecauseMiami /2
His email is received by @CityofMiami Finance Department Customer Service Supervisor who forwards it to a Customer Service Rep who, the next day, emails THREE additional city workers to "assist in verifying the ticket so the customer can be provided an invoice." #BecauseMiami /3
1/ Today, @cityofmiami was certified by @WhatWorksCities for its use of data & evidence to drive decision-making. I treasure this achievement. Data-informed work has been a priority goal since I started as Chief Innovation Officer 5+ years ago. Here's (long) 🧵 about our journey:
2/ First note: Scaling data in cities is a grind. You don't just ideate your way into a thriving data practice. It's tedious AF - a trail of mostly barely perceivable wins over long periods of time w/occasional ah-ha bursts of impact & a celebratory hackathon here & there.
3/ But eventually, the flywheel starts to happen. After endless hours of data clean-up, process mapping, advocacy among peers (rinse / repeat), more and more colleagues start to see the power to transform day-today work, then programs, eventually systems.
