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Residential ISPs have been operating under a massively flawed business model for years now, and seem to have no interest in change said model. @ATT @GetSpectrum and others believe that customer churn is an acceptable cost of doing business. 
So long as they can successfully seduce an equal or greater volume of new customers each month, to offset loss of customers due to their shady price hikes, these near #monopolies are happy.
Any intelligent market analyst will note, though, that inevitably accelerating changes in technology always disrupt long-established yet unchanging business models. These large behemoths are lumbering along as if their revenue streams are secure.
