Discover and read the best of Twitter Threads about #ServicesAustralia
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For many people, #coronavirus means they are navigating the welfare system for the first time. #Centrelink is facing an unprecedented challenge and leaked emails from inside the organisation reveal confusion over new government policies. #abc730 @FarrellPF #COVID19Aus
Amanda Colton applied for #Newstart in January when her casual hours were reduced. “I don't know how many phone calls I've made to #Centrelink. However, I've only spoken to somebody once. And that was after I think waiting for two, two and a half hours.” #abc730 #coronavirus
Amanda Colton’s claim was finally approved after 11 weeks. “You couldn’t say it has achieved the goals #Centrelink is there to achieve, which is to help people as quickly as possible when they're in trouble.” #abc730 #coronavirusaustralia #COVID19Aus
To recap, having a whole of govt architecture allows us to build an ontology of capabilities across govt.
Coupled with a more agile funding model, it will allow us to move more quickly when trying new solutions and capabilities or scaling up platforms to address emerging needs.
Coupled with a more agile funding model, it will allow us to move more quickly when trying new solutions and capabilities or scaling up platforms to address emerging needs.
The result will enable us to get a true whole of government view of the technology portfolio and make the right decisions around the Cabinet table to achieve our goal of delivering world-leading digital services for the benefit of all Australians.
It will also enable better cross-agency and cross-government collaboration and integration of services that will allow us to be customer centric.
