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So @Qantas After being told by Mira in your call centre that I could not transfer the name on a flight to my daughter’s wedding as my husband recently and unexpectedly died, even though she could not tell me why & there not being anything in my 8 pages of Terms and Conditions
stating that I could not transfer the name, Mira said she would partially refund the amount paid for my husband’s ticket to his credit card. I advised her the credit card had been cancelled and again that my husband had died. She insisted Qantas could transfer the funds in 8
weeks to the cancelled credit card. I disagreed but she told me to go to my bank and confirm that she was right as ‘Qantas does this all the time.’ Guess what? The CBA said of course money cannot be transferred to the non-existent account of a non-existent customer. The money
