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Quick thoughts on automation as a means to reduce #administrativeburden in public services. Automation using administrative data can make life easier for most, but those with eligibility characteristics not captured in admin data must apply manually. Creates a two-track system.
This paper examines provision of child benefits in Norway, which automate awards to those whose eligibility can be confirmed via administrative data (or what is sometimes called registry data in Europe). Great example of value of descriptive analysis. sciencedirect.com/science/articl… 
Some observations:
*few systems can be fully automated, meaning there will be a need for manual application processes even if a govt wants to go toward automation
*this creates a source of inequality of treatment, even if most people are better off
*few systems can be fully automated, meaning there will be a need for manual application processes even if a govt wants to go toward automation
*this creates a source of inequality of treatment, even if most people are better off
