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Gathering my thoughts for a panel discussion tomorrow on scaling #SOC operations in a world with increasing data as part of the Sans #BlueTeamSummit.
No idea where the chat will take us, but luck favors the prepared. A 🧵 of random thoughts likely helpful for a few.
No idea where the chat will take us, but luck favors the prepared. A 🧵 of random thoughts likely helpful for a few.
Before you scale anything, start with strategy. What does great look like? Are you already there and now you want to scale? Or do you have some work to do?
Before we scaled anything @expel_io we defined what great #MDR service looked like, and delivered it.
Before we scaled anything @expel_io we defined what great #MDR service looked like, and delivered it.
We started with the customer and worked our way back. What does a 10 ⭐ MDR experience look like?
We asked a lot of questions. When an incident happens, when do we notify? How do we notify? What can we tell a customer now vs. what details can we provide later?
We asked a lot of questions. When an incident happens, when do we notify? How do we notify? What can we tell a customer now vs. what details can we provide later?
