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Listening to @EzraKlein podcast and I had to do the ole' pause-and-tweet. Guest @andrewyang2020 says "Google demonstrated technology that can basically replace call center agents"... Nope! That is waay off.
fonolo.com/blog/2018/07/n… #cctr 1/
fonolo.com/blog/2018/07/n… #cctr 1/
It's meaningless to talk about anything "replacing a cctr agent" b/c that's not a specific job, like shoemaker. An agent could be a bank teller / nurse / computer tech. They just happen to be doing their job while interacting remotely, rather than in-person. 2/
To the point of cctr jobs disappearing, BLS stats disagree, and my decade experience in the sector lines up with that. 3/ 
