Discover and read the best of Twitter Threads about #contextualenquiry
Most recents (1)
Cure to #Scalability Syndrome. #ProductManagers must know the difference between a #tool and an #instrument. People begin with the dream of a tool and over a period of time makes it an instrument. Instruments stretch the learnability curve. Create fatigue in users. Example,
#Photoshop is an instrument because it is collection of tools. When Aha launched a poorly designed prototype tool ( poorly wrt dedicated prototype tools available in the market), I pointed out about it stretching itself too thin trying to be a #generalist. In such situation
#Onboarding, #DiaryKeeping, #ContextualEnquiry and #EthnographicStudies can only show the right path. A study which covers the length and breath of user horizon, done over a long period of time reducing the error variation.
