Discover and read the best of Twitter Threads about #crisiscommunication

Most recents (2)

Thread 1/9 #crisiscom
🚨 Increase in natural #disasters due to climate change in the past few years. 🚨
Time to talk about #emergencymanagement and #crisiscommunication! #aThread Source: https://www.munichr...
2/9 A natural #disaster is a disruption of #society. Time to take action, emergency management! 🦸‍♀️🦸‍♂️
3/9 There are scenarios that will increasingly affect #Germany and #Europe!
🔥 Wildfires
🌪️ Storms or hurricanes
☀️ Droughts
🌊 Floods
🌍 Earthquakes
🌋 Volcanic eruptions
Read 10 tweets
Six principles of crisis communications from Sandman & @EIDGeek via @CIDRAP

1. Don’t over-reassure.
2. Proclaim uncertainty.
3. Validate emotions—your audience’s and your own.
4. Give people things to do.
5. Admit and apologize for errors.
6. Share dilemmas.
"Like most crises, the COVID-19 pandemic requires 3 kinds of risk communication. Before the crisis, the task is ‘precaution advocacy’ — warning a complacent public. We pretty much failed at that one."
"During the crisis, the task is ‘crisis communication’ - guiding a frightened public.

After the crisis or b/w waves of the crisis, the task is ‘outrage management’. That’s the one that’s on deck right now, officials face outraged criticism from all sides, much of it justified”
Read 8 tweets

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