Discover and read the best of Twitter Threads about #crisiscommunications

Most recents (4)

4 years ago in May 2019, a few of us came together and voluntarily submitted a comprehensive crisis-management communications plan to the then Government of Sri Lanka who had appealed to the public to submit such recommendations in the wake of the #EasterSundayAttacks. Image
The 6 of us met online (on Twitter), but we all shared a common mission in our capacity as experienced communications professionals to help our country and it’s citizens in a time of need and great grief.
Our recommendations to the GoSL consisted of urgent communications-related requirements, media and stakeholder engagement, positive use of social media etc. at a time when misinformation was rampant and causing further tensions within communities.
Read 4 tweets
Crisis management and communications
Thread to those companies that are still operating in Russia. 1/24
I write this because we now have a perfect example of a company that is operating inside Russia, a company that falls under the humanitarian clause exception of sanctions.
I am, of course, talking about @Bonduelle_Group. 2/24
There are three types of companies that still operate in Russia.
A company; that is operating against sanctions.
A company; that is operating in an area that is outside of sanctions.
A company; that is operating in an area that is under humanitarian clauses. 3/24
Read 26 tweets
21 day deadline count down for @ProSecurityMag #TPSO #firespecial submission deadline

Get your article in to @SecurityRollo or myself as guest editor by 21st August for the bumper September #Firespecial

#security #fire #firerisk #firesafety #majorincident #disasterresponse Image
Day 1/21 @ProSecurityMag #TPSO September 2020 #firespecial

Submission deadline - 21st August

Day 1 #Arson

The #security professionals role in arson assessment, prevention, control & response

DM your views, articles & comments @SecurityRollo or myself ImageImageImageImage
Day 2/21 @ProSecurityMag #TPSO September 2020 #firespecial

Submission deadline - 21st August

Day 2 #FirePrevention

The #security professionals role in fire prevention - tactics beyond security patrols.

DM your views, articles & comments @SecurityRollo or myself ImageImageImageImage
Read 29 tweets
The thing about hasty speech, or in this case press releases, is that even when you delete it, people already have receipts.

So, you'll now have to deal with 2 crises: the actual thing that caused the crisis, and the subsequent ill-thought response to it.

So, here are 5 things I think @NativeMag could have done better:

1. Be sensitive and emphatic

@NativeMag should not have started this write up by posing as the good guys. I mean, we have receipts that whatever home work you did was really not thorough.

With the supposed world class team they had discussing with the @NativeMag team, it was obvious that proper forecasting was not done.

Otherwise, the first thing that world class team should have envisaged is that the location was obviously not ideal for the expected crowd.
Read 10 tweets

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