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Just taught another session on the @warwickBschool Diploma in Organizational Change on implementing #culturalchange, leadership and sensemaking in a constantly changing world. Here are my key lessons. #changemanagement (thread)
@WarwickBSchool 1. Culture is simply ways we do things around here. It’s also what we don’t need to say & what we explicitly don’t say. Leaders should complexly understand their cultures, including not assuming and acting as if their view is THE view.
@WarwickBSchool Key to that understanding? Humility. Paying attention to silences (what isn’t being said or discussed) and tensions (what makes ppl uncomfortable). Seeking out alternative views. Accepting fragmentation always present (cultures not unitary).
