Discover and read the best of Twitter Threads about #customerfeedback
Most recents (6)
One of the keys to business success is providing an exceptional customer experience.
In this thread, we'll explore effective strategies and valuable tips to help you deliver outstanding customer service.
#CustomerExperience #CX
- Thread -🧵
In this thread, we'll explore effective strategies and valuable tips to help you deliver outstanding customer service.
#CustomerExperience #CX
- Thread -🧵
#1 Understand your customers:
Take the time to truly know your customers - their needs, preferences, and pain points.
This will enable you to personalize interactions and anticipate their expectations.
#KnowYourCustomers
Take the time to truly know your customers - their needs, preferences, and pain points.
This will enable you to personalize interactions and anticipate their expectations.
#KnowYourCustomers
#2 Clear communication:
Communication is crucial for a great customer experience.
Be responsive, and proactive in addressing customer inquiries or concerns.
Promptly resolve issues, keeping customers informed throughout.
#ClearCommunication
Communication is crucial for a great customer experience.
Be responsive, and proactive in addressing customer inquiries or concerns.
Promptly resolve issues, keeping customers informed throughout.
#ClearCommunication
@amazonIN @JeffBezos i returned a pair of headphones I ordered from amazon and now I’m being told that the product is different from the one you guys sent. WHAT THE HELL IS GOING ON??
I contacted your team and I was told that they have investigated into it and are processing my
I contacted your team and I was told that they have investigated into it and are processing my
refund. A few minutes later I’m told that my refund is cancelled and that I’ll need to send mail to some other team to continue to get help in regard to this…
Since I have returned this item why is my refund not being processed. YOUR LOGISTICS TEAM CAME AND TOOK MY PRODUCT And
Since I have returned this item why is my refund not being processed. YOUR LOGISTICS TEAM CAME AND TOOK MY PRODUCT And
now I’m being denied of refund. IS THIS HOW YOU TREAT YOUR CUSTOMERS. IT IS SHAMEFUL ON YOUR PART GUYS
Sharing my learnings from one month of bootstrapping b7labs.co:
1. Building in public works wonders.
2. Free services attract spammers
3. Getting noticed is easier than you think.
4. Focus on building a valuable product.
5. cache. #startuplessons #bootstrapping
1. Building in public works wonders.
2. Free services attract spammers
3. Getting noticed is easier than you think.
4. Focus on building a valuable product.
5. cache. #startuplessons #bootstrapping
1. Building in public works wonders.
Building in public is a powerful way to validate your idea, pivot quickly, and build your network. Twitter is an awesome community with genuine supporters. Avoid building in isolation. #buildinpublic #networking #validation
Building in public is a powerful way to validate your idea, pivot quickly, and build your network. Twitter is an awesome community with genuine supporters. Avoid building in isolation. #buildinpublic #networking #validation
2. Free services attract spammers
Free services attract a lot of spammers & it's hard to keep them away. Unless you have investors &sponsors, reduce free access. Ad revenue won't work until you scale. (Read-only services like blogs & newsletters are an exception) Think #freemium
Free services attract a lot of spammers & it's hard to keep them away. Unless you have investors &sponsors, reduce free access. Ad revenue won't work until you scale. (Read-only services like blogs & newsletters are an exception) Think #freemium
BUKAN TESTIMONI BASI: INI CARA NAK DAPATKAN TESTIMONI BERKUALITI DARI PELANGGAN
Dalam bisnes, testimoni pelanggan sangat penting!
Tapi...
Ramai orang bisnes takut nak minta testimoni pelanggan sebab takut kena kritik atau dapat testimoni yang negatif.
Patut ke?
[THREAD]]
Dalam bisnes, testimoni pelanggan sangat penting!
Tapi...
Ramai orang bisnes takut nak minta testimoni pelanggan sebab takut kena kritik atau dapat testimoni yang negatif.
Patut ke?
[THREAD]]
Testimoni negatif bukan bermaksud bisnes kita akan terus lingkup.
Pelanggan sebenarnya bagi pandangan yang ada ruang lagi untuk kita tambah baik bisnes kita.
CHILL!
Kalau tak boleh terima kritikan, jangan buat bisnes.
2/11
Pelanggan sebenarnya bagi pandangan yang ada ruang lagi untuk kita tambah baik bisnes kita.
CHILL!
Kalau tak boleh terima kritikan, jangan buat bisnes.
2/11
Bila dapat testimoni yang positif pula, jangan cepat rasa mabuk!
"Produk ini terbaik!"
"Servis mantap!"
"Saya suka pakai produk ABC."
Ini bukan testimoni ye.
Kita baca pun tak tersentuh langsung.
3/11
"Produk ini terbaik!"
"Servis mantap!"
"Saya suka pakai produk ABC."
Ini bukan testimoni ye.
Kita baca pun tak tersentuh langsung.
3/11
After our fantastic webinar with @Salesforce, we sat down, as a team, to collect our best #CustomerSuccess content ✅ 📝 (A thread)
First off, our free #Ebook is essential reading for #CustomerSuccess. It's a must-read for any new hire on our own #CS team 📘 process.st/customer-succe… (1/12)
Of course, we had to mention our #webinar with @Salesforce. They showed us how they use @ProcessStreet to efficiently grow their #ClientSuccess practice, especially #ClientOnboarding and #ClientExperience 🙌 📹 (2/12)
