Discover and read the best of Twitter Threads about #customerfirst

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"The 3 best operating companies I'm aware of are Costco, Kiewit and Glenair

There is nothing remarkable about the product or field for any of these three

But there is something remarkable about the cultures of all three"

-Charlie Munger
1/๐Ÿงต Costco's corporate culture stands out among large retailers, and its success is built on some key ingredients

Let's dive into the aspects that make Costco's culture remarkable ๐Ÿ‘‡
2/๐Ÿ’ฐ Employee Compensation & Benefits: Costco offers higher wages and better benefits compared to many other retailers

Health insurance, retirement plans, and paid time off lead to higher job satisfaction, lower employee turnover, and better performance #CostcoCulture
Read 10 tweets
I get a lot of questions about Go to Market #segmentation. Why is it important, how do you segment, and what does segmentation help you achieve?

Here's how we approach it at @HubSpot. ๐Ÿงต:
The short answer: Segmentation enables focus.

You have limited resources and limited time, and segmentation helps you focus those resources on the right areas of the business.
The long answer: Segmentation is the foundation of being #CustomerFirst.

By focusing on specific behaviors and patterns within segments, you create competitive advantages and can deliver great end-to-end customer experience.
Read 6 tweets

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