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ratul aich
@rat9
The feedback collected by a Customer Support Executive and UX has a notable difference. It is a checklist task for a #CustomerSupport #Executive to collect 50 feedbacks by the end of the day. #UX would be keen on collecting context and may not be compelled to complete x number of Image
calls. UX further may choose to do Observational Studies of certain scenarios to explore the Think Aloud aspect. This is significant in the field like #Healthcare.

uxmatters.com/mt/archives/20…

#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
#healthcaredesign #healthcareservices #netpromoterscore #npr #HIPAA #Insurance #healthcareindustry #healthcareinnovation #publicsector #servicedesign #anthropology #ethnography #observationalresearch #research
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#Executive #anthropology #userresearch #healthcareinnovation #UX #healthcareservices #research #netpromoterscore #observationalresearch #customerresearch #publicsector #npr #helpdesk #healthcareindustry #ethnography #HIPAA #customerexpereince #servicedesign #healthcaredesign #Healthcare #Insurance #customersupport

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