Discover and read the best of Twitter Threads about #customerservice

Most recents (8)

Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
Another card consolidation scheme. "Curve".
Whether you're a small business or a giant payments provider, if some nobody startup tries to wedge itself between you and your customers, f$%^ them up, with extreme prejudice. Seriously.
My previous comments on Curve's lazy, cynical, parasitic business model:
Another failed scheme from a few years ago, "Fuze"
facebook.com/ideafaktory/po…

And Amazon tried this with their "wallet"
facebook.com/ideafaktory/po…
Read 6 tweets
#nebrasummit opens with reminding we are a region of 156 clubs, 2300 license holders, 139 events
SoTU: road rider days, 11,766, down 7%, for 41 events, down from one YoY
cx rider days, 11498, down 22% for 31 events, down from five YoY
#hotlinetake : KMC is looking at Hartford for '19
Read 115 tweets
@Delta I’m furious. Your staff at Skymiles specifically told me I could check three bags on a flight to Guatemala. I show at the airport and they tell me there’s an embargo and I can only check two. Now what?!
This is the worst thing an airline has ever done to me. Way to treat first class passengers @Delta.

So let me break this down because I’m ready to inflict some pain. #CustomerService
I have a long trip to multiple locations. One leg of this is official travel. For that reason and others I have a need for a great deal of gear. #AirTravel
Read 12 tweets
Walmart insists you show a receipt. They can’t do that. 1) you didn’t sign a membership agreement (aka Costco) and 2) once you buy a product, they’re searching your property. You have the right to refuse. @Walmart any comments on how your worker treated my mother?
2) She behaves differently pre-recording. My mother had to go into Walmart for a can of paint (we avoid at all costs) and she insinuated my mother was stealing when she said “no” to the receipt check. She threatened to call a manager.
(3) the manager arrived. Allowed her to belittle the customer and speak in a patronizing tone. She then doesn’t like hearing the word “sh*t”? Please 🙄 #walmart #KnowYourRights #Shopping #CustomerService
Read 3 tweets
#Thread on new features and updates announced in release notes of #MSDyn365 Oct'18: docs.microsoft.com/en-au/business…. This is an excellent longread. Thread is just #TLDR for #CE specific/related features

#PowerApps #CDS #Flow #USD #Sales #FieldService #USD #Portals #AzureML
Starting with #MSDyn365 #Sales updates:
1. Playbooks: Think of it as Barney Stinson's playbook. Basically set of "automated repeatable sales activities" that help in winning opportunities. Looks like it'll be a set of activities which could be assigned to users
2. #MSDyn365 #Sales will feature deeper integration with LinkedIn, including capability to send InMail and adding LinkedIn related step in Business Process Flows

3. Out of the box @MicrosoftTeams integration
Read 31 tweets
It's a criminal offence to falsifying a legal instrument. But if the #MetPolice / #LBRUT do it, then there is not even an investigation. 12 years of silence. Evidence to prove it - ukcoverup.com/search-warrant-

#skynews #lbc #theresamay #uk #bbcnews #coverup #c4news #worldnews #ukgov
Welcome to the #Metpolice who also changed & falsified my arrest details. Have a look at the evidence here ukcoverup.com/arrest-details as it's all easy to prove & that's why it's never addressed

#R4today #corruption #coverup #leadership #values #corevalues #bbcnews #skynews #itvnews
Read 97 tweets
See me getting distracted by tweets o #WarrantyWars
I will " Owo Abu se Abu ni alejo" in other words.... #warrantywars
I will use Abu's money to entertain Abu #YorubaAdage #WarrantyWars
Read 16 tweets

Related hashtags

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just three indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3.00/month or $30.00/year) and get exclusive features!

Become Premium

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!