Discover and read the best of Twitter Threads about #customerservice

Most recents (22)

I am about to get a party started! @HenshawKate @OgbeniDipo @DrOlufunmilayo @myaccessbank @GloWorld @DrFeruke @Twitter @jack and everyone, you're all welcome a #thread
This thread started on Thursday well technically some minutes ago, but it started the moment I was robbed of my phone circa 4:15 pm 18/03/2021. Here is the deal, I placed a call through to @GloWorld and @MTNNG to block the lines on the phone circa 6:00pm same day. 1/
I relaxed, the worst is past. "Mumu me" in @lasisielenu's voice. "You ain't see nothing yet", d robbers must have been saying in their den. Well, things fall apart rather too quickly, No thanks to @IBEDC_NG I dissipated the charge on my computer. Bank can't be reached. ish! 2/
Read 22 tweets
What is a #Marketing Analysis?

The marketing analysis section of the #businessplan is where you demonstrate your understanding of your business environment. Also your company’s strengths and weaknesses in that environment.

1/12
Why is marketing analysis important?

The marketing analysis is the foundation of the business plan. This section will really make or break your business plan. It will solidify what problem you're solving and what makes your #business unique.

2/12
What should be included in a marketing analysis?

A good #marketing analysis will address everything that pertains to your startup's internal and external environment. Topics covered could include:

3/12
Read 12 tweets
@Flipkart I have ordered a Nike Air Vibenna shoe during the big billion days for an offer price of Rs 2469 which was comparatively little lower than other sites having offers at the same time(price now showing is Rs 4157). The product was delivered on Oct 27 after ten days. (1) Image
My issue is not solved yet and executives calling from your social media team are not able to give me a solution.
If its only refund and replacement, can you assure atleast this time that you will be sending me a new genuine product packed well in a week ? It's been over a month
Because it's been more than a month and I can't wait till new year that too to receive an old used kinda item. Your team is not able to assure that you will be sending me a genuine product. So confirm it first.
Read 5 tweets
State of #unemployment & #underemployment in India is pathetic. But comparing that to the SSR case is worse. If rallying behind a cause is what it takes to shake an age old toxic tree, then why aren’t the ones who care about unemployment doing it? I care about both but saying one
is more important than the other is simply foolish. One case is about our economy and other is about drugs and sex trafficking. Not just murder. Both are fcuking up our youth.
Our #education system is a massive loophole. The govt talks about #DigitalIndia but cannot make a digital platform for education during the lockdown? How are universities around the world conducting exams? Why can't we build something when we have the ability?
Read 8 tweets
We had an insightful conversation with @shopify india yesterday. If you are a #D2C brand with an online shop or planning to set one, follow the thread. #d2cinsider #shopify #cheatsheet
What are the benefits of @Shopify you ask? fully hosted #diy application, low cost, store setup on subscription model, user friendly, stable technology, 99.98% uptime and excellent #CustomerService #d2cinsider #cheatsheet
#shopify gold is now shopify plus - a product built for mid to super enterprise customers; provides an array of rest based APIs helping configure a lot of things; lots of apps, plugins available from Shopify and third party for customization #d2cinsider #cheatsheet
Read 31 tweets
Tips for Tailors & Fashion Designers

1. Honesty is always the best policy! Tell your clients the Truth and be open to them about anything that can affect the outcome of the attire, job or project.

#Thread

Lagos Flood Swimming Dbanj SACK #Lekki #TOTMUN Jay Jay Timo #CoroMustGo
2. Don't collect jobs you know you won't be able to deliver as at when due because of the money you want to collect. You destroy your integrity by so doing.

#EdoIsNotLagos_ #Lagos #Lekki #Lagosflood Jay Jay Tope Alabi Service Chiefs
3. Great Customer Service is the lifeline of any business. As a Fashion Entrepreneur, you should possess & practice basic Customer Service Skills (CSS) in order for you to attract new customers and retain them. You MUST learn if you don't have them.
#CustomerService

iPhone
Read 7 tweets
Being able to offer a service where a client feels free to leave an amazing 5-star @Google review makes us all gratified & so fulfilled.

Feedback helps us grow & learn to help evolve our service for the benefit of all of our clients.

#CustomerService #mortgageadvice

(Thread)
Being able to offer a service where a client feels free to leave an amazing 5-star @Google review makes us all gratified & so fulfilled.

Feedback helps us grow & learn to help evolve our service for the benefit of all of our clients.

#CustomerService #mortgageadvice

(Thread)
@Google Being able to offer a service where a client feels free to leave an amazing 5-star @Google review makes us all gratified & so fulfilled.

Feedback helps us grow & learn to help evolve our service for the benefit of all of our clients.

#CustomerService #mortgageadvice

(Thread)
Read 8 tweets
#AprilOfMarketingTips
#24DaysToGo

Your customer is your priority. Make him comfortable and he will always come back.

You relieve them the "stress" of saving your number and coming to WhatsApp when you add a link that takes them straight to your inbox.

As the days roll by, we..
...detest "stress" and seek ease.

Take off all stress from us.

Offer delivery, (Maybe free, maybe subsidized rate). Offer to assemble the property. Offer free consultation.

Do everything to show you think of your customer's comfort.

#Marketing #Salesforce #lockdowneffect
#DigitalMarketing #sales #copywriting #Advertising #Businesses #CustomerExperience #CustomerService

See thread. Follow for valuable content: April is explosive.
Read 3 tweets
Many #customerservice problems can be solved by providing a time frame.

The problem will be resolved in 3 days.
We'll call you back in 30 minutes.
We'll send an email by 5pm.
Your payment will be done in 2 weeks.
Our website will be up in 24 hours.
Many #customerservice problems can be solved by consistent communication.

We're just calling to give you an update.
We're still attending to your issue.
This is the status of your payment.
The job is about 50% complete.
Many #customerservice problems can be solved by an apology.

We're genuinely sorry.
We messed up and take responsibility.
We understand and will do better.
Read 3 tweets
Once upon a time...

..there were no websites, FAQs, online chat support, call centres, multiple ways to contact service providers, processes designed to be ‘efficient’ & anticipate every eventuality through flowcharts & scripted responses.

There was just good #customerservice
Once upon a time... staff were not trained to become robots in a customer service machine. They were allowed to think, apply common sense, problem solve, take ownership rather than re-direct customers to another silo in the machine.

#CustomerExperience #CustomerService
Once upon a time... staff used to sort out customer problems rather than manage complaints procedures. It was quick & efficient for both customer & organisation, and a lot cheaper.

Once upon a time... there was just good customer service.

#CustomerService #CustomerExperience
Read 7 tweets
Eko Disco to reward customers for paying electricity bills
Eko Electricity Distribution Company (EKEDC) on Friday announced plans to reward customers who pay above 50% of their outstanding bills with free energy credit vouchers. Image
Engr. Adeoye Fadeyibi, the Chief Executive Officer of Ekedc, disclosed the company's strategy at a news conference to highlight the DisCo's activities ahead of its 2019 Customer Service Week in Lagos.
According to him, this is an opportunity to celebrate and appreciate its customers who are the firm's most important stakeholders; without them, we won't be in business.
Read 4 tweets
While I’m on the subject of strangers being weird. Here’s a #thread on a #homophobic #microaggression I experienced, also from this @HiltonHotels hotel I’m in. It includes some thoughts on behavior for #customerservice folks.
So I am in Houston where one of my partners lives. My partner is a white non-binary femme & we had spent the day together before I checked into the hotel yesterday. The person checking us in said “Are you two together?” and I said yes.
The front desk person began checking me in and then said “Do you want a double suite?” I didn’t understand & asked them to repeat. The person said “You’re registered for a king bed, do you want a double suite instead? With two beds?”
Read 7 tweets
I LOVED MAMAEARTH PRODUCTS UNTIL YESTERDAY
Long thread alert 🚨
By a mother who was in Emergency Room last night with her 2 months old baby.
It’s not a hate rant so trolls stay off as you will be conveniently ignored.
@mamaearthindia
1/2 Disclaimer- it’s not to defame any brand.
I have been a loyal customer of @mamaearthindia products (all of them) until yesterday I opened this box of disaster for the first time to use on a very small nappy rash on my baby’s perianal area. @GhazalAlagh @VarunAlagh
1/3 the moment I applied this cream on her rash , she started crying excessively. I thought it’s just because I touched her affected area. (She has worn diaper only 4th time yesterday in two months) she is on cloth nappies. The rash was minimal. The crying became louder
Read 16 tweets
Part 1: The days of being rewarded for being a @Tesla returning customer/owner are sadly long gone. I didn't want to admit it, but today I was hit in the gut with the hard truth. My wife and I purchased our first #ModelX back in 2016. It was a splurge to be sure, but we (contd)
Part 2: ... Believed in the company and the long term value of the product. We were amazed by the level of service and it felt magical every time they picked up the car from our house and left a loaner in it's place. In 2017, I set the cross country record in my friends (contd)
Part 3: #ModelS from LA to NYC and made a YouTube video about it, which was picked up by all major tech outlets and local news stations, then tweeted by @Tesla and @elonmusk . That year we also bought our second #ModelX after our 1st one saved my wife's life in an accident (contd
Read 11 tweets
Je suis au sol (cliquez pour dérouler le contexte). #CustomerService
J'ai géré une team SAV délocalisée pour gérer les réseaux le soir et le week-end, 100% dédiée à la marque. Ce qui arrive sous vos yeux n'a qu'une seule cause : choisir un prestataire à bas coûts, mal outillé pour le job. Mais surtout : ne pas former les agents.
On pourrait croire que c'est un bot, mais je vous assure : c'est un agent humain qui répond, au travers de @Dimelo_fr. C'est un outil qui agrège les messages pour faciliter le traitement. A partir de là, deux scénarios possibles :
Read 9 tweets
Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
Another card consolidation scheme. "Curve".
Whether you're a small business or a giant payments provider, if some nobody startup tries to wedge itself between you and your customers, f$%^ them up, with extreme prejudice. Seriously.
My previous comments on Curve's lazy, cynical, parasitic business model:
Another failed scheme from a few years ago, "Fuze"
facebook.com/ideafaktory/po…

And Amazon tried this with their "wallet"
facebook.com/ideafaktory/po…
Read 6 tweets
#nebrasummit opens with reminding we are a region of 156 clubs, 2300 license holders, 139 events
SoTU: road rider days, 11,766, down 7%, for 41 events, down from one YoY
cx rider days, 11498, down 22% for 31 events, down from five YoY
#hotlinetake : KMC is looking at Hartford for '19
Read 115 tweets
Abundance changes the perception toward Customer Service. More #sensors to be required to auto detect the fault with each #IoT #device / #appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome
Abundance changes the perception toward Customer Service. More sensors to be required to auto detect the fault with each IoT device / appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome with
Read 4 tweets
#Thread on new features and updates announced in release notes of #MSDyn365 Oct'18: docs.microsoft.com/en-au/business…. This is an excellent longread. Thread is just #TLDR for #CE specific/related features

#PowerApps #CDS #Flow #USD #Sales #FieldService #USD #Portals #AzureML
Starting with #MSDyn365 #Sales updates:
1. Playbooks: Think of it as Barney Stinson's playbook. Basically set of "automated repeatable sales activities" that help in winning opportunities. Looks like it'll be a set of activities which could be assigned to users
2. #MSDyn365 #Sales will feature deeper integration with LinkedIn, including capability to send InMail and adding LinkedIn related step in Business Process Flows

3. Out of the box @MicrosoftTeams integration
Read 31 tweets
It's a criminal offence to falsifying a legal instrument. But if the #MetPolice / #LBRUT do it, then there is not even an investigation. 12 years of silence. Evidence to prove it - ukcoverup.com/search-warrant-

#skynews #lbc #theresamay #uk #bbcnews #coverup #c4news #worldnews #ukgov
Welcome to the #Metpolice who also changed & falsified my arrest details. Have a look at the evidence here ukcoverup.com/arrest-details as it's all easy to prove & that's why it's never addressed

#R4today #corruption #coverup #leadership #values #corevalues #bbcnews #skynews #itvnews
Read 97 tweets
Allow me rant for a minute or two about @AirCanada and #CustomerService or more appropriately the lack thereof. I returned from a visit to Phoenix, arriving at #YUL at 12:45 a.m. My checked suitcase arrived on the baggage carousel at around 1:15 a.m. /1
My golf clubs, which @AirCanada knew had not made it onto the plane as soon as it backed away from the ramp in #YYZ were nowhere to be found. So, after virtually every other passenger had vacated the terminal and were on their way home, /2
I was lining up with 4 other passengers at the @AirCanada baggage counter to make my claim for my lost golf clubs. I patiently waited my turn to make my claim. The agent completed my claim and assured me that because there were 12 flights from #YUZ to #YUL later Tuesday. /3
Read 11 tweets

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