Discover and read the best of Twitter Threads about #customersupport
Most recents (9)
@amazonIN @JeffBezos i returned a pair of headphones I ordered from amazon and now I’m being told that the product is different from the one you guys sent. WHAT THE HELL IS GOING ON??
I contacted your team and I was told that they have investigated into it and are processing my
I contacted your team and I was told that they have investigated into it and are processing my
refund. A few minutes later I’m told that my refund is cancelled and that I’ll need to send mail to some other team to continue to get help in regard to this…
Since I have returned this item why is my refund not being processed. YOUR LOGISTICS TEAM CAME AND TOOK MY PRODUCT And
Since I have returned this item why is my refund not being processed. YOUR LOGISTICS TEAM CAME AND TOOK MY PRODUCT And
now I’m being denied of refund. IS THIS HOW YOU TREAT YOUR CUSTOMERS. IT IS SHAMEFUL ON YOUR PART GUYS
My top tips:
1. Educate yourself (eg. in #unitmasters)
2. Add “interested in #blockchain #crypto #web3 etc. to your LinkedIn profile
3. Start creating content in whatever form suits you. Create a public #proofofwork of your involvement in the space
4. Start using Web3 apps!
1. Educate yourself (eg. in #unitmasters)
2. Add “interested in #blockchain #crypto #web3 etc. to your LinkedIn profile
3. Start creating content in whatever form suits you. Create a public #proofofwork of your involvement in the space
4. Start using Web3 apps!
#1 - @theunitnetwork offers a FREE six-week blockchain literacy programme several times a year.
#2 While you believe #crypto & #Web3 is only for YouTube influencers or #blockchain developers, there are recruiters out there who can't find candidates for #HR, #Marketing, #BizDev, #CustomerSupport and other non-techy roles. Indicate your interest before you have the knowledge!
Super proud to announce that @ETMONEY leads the way in the #MutualFund industry. Corners a whopping 28% market share of net equity sales in the month of June.
When you stay true to your customers, success always follows!!
When you stay true to your customers, success always follows!!
For more details, visit our blog: etmoney.com/blog/etmoney-l…
What added to the cheer was that we played a pivotal role in ensuring money was invested in categories made for long-term investing, not flavor of the season
The feedback collected by a Customer Support Executive and UX has a notable difference. It is a checklist task for a #CustomerSupport #Executive to collect 50 feedbacks by the end of the day. #UX would be keen on collecting context and may not be compelled to complete x number of
calls. UX further may choose to do Observational Studies of certain scenarios to explore the Think Aloud aspect. This is significant in the field like #Healthcare.
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
uxmatters.com/mt/archives/20…
#helpdesk #customerexpereince #customerresearch #customersupport #userresearch
How to connect Voice based HelpDesk Softwares with UX Feedback Management?
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
the context so well then it could also notify the Design Teams.
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
#GoogleDuplex #GoogleAI #IBMWatson #Zendesk #freshdesk #CustomerSupport #helpdesk #productmanagement #feedback #feedbackmanagement #Survey #talkaloud #thinkaloud #customerexperience
#nebrasummit opens with reminding we are a region of 156 clubs, 2300 license holders, 139 events
SoTU: road rider days, 11,766, down 7%, for 41 events, down from one YoY
cx rider days, 11498, down 22% for 31 events, down from five YoY
cx rider days, 11498, down 22% for 31 events, down from five YoY
#hotlinetake : KMC is looking at Hartford for '19
Is there a #Banking #Chatbot to answer the following frequently asked questions? #CX #helpdesk #CustomerSupport #Insurance #Finance #Loan #mortgage #UserExperience #UX #Startup
Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Maximum limit of ATM Transaction in a Day
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
IMPS adding New Beneficiary Time
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges
#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges
#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
Abundance changes the perception toward Customer Service. More #sensors to be required to auto detect the fault with each #IoT #device / #appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome
with abundance of devices. #CX #UX #customersupport #abundance #customerexperience #CustomerService #innovation #AI #Analytics #omnichannel
Abundance changes the perception toward Customer Service. More sensors to be required to auto detect the fault with each IoT device / appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome with
