Discover and read the best of Twitter Threads about #cx2019
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I’m at #cx2019 today - a conference about ‘customer experience’. These slides are the crux of it for me. It’s about doing WITH, not FOR or TO. 
Also, really pleased that I’ve heard one of the speakers point out that ‘customer’ implies choice. 👌
‘Don’t ever hide from the data’ - share the data about services with residents. Transparency about performance data and what your working on is really important. #cx2019
