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Second article published today 🙌 This time in the excellent @SectorFocus exploring the future of voice-assistants and digital government. @GDSTeam @amazon @GoogleUK @reformthinktank
Give it a read here: flickread.com/edition/html/i…
Give it a read here: flickread.com/edition/html/i…
Q - Why ensure that digital government services work with voice assistants? 🤔
A - To i) reduce the stain and ii) increase the accessibility of existing services
For example, @DVLAgovuk contact centre handles 28m calls per year so any reduction = cost savings and efficiency 💰
A - To i) reduce the stain and ii) increase the accessibility of existing services
For example, @DVLAgovuk contact centre handles 28m calls per year so any reduction = cost savings and efficiency 💰
Plus voice assistants can open up digital services to people who may find keyboards, screens etc restrictive or even physically painful, such as those with limited motor abilities or visual impairments.
Solving #digitalexclusion means embracing tech
gov.uk/government/new…
Solving #digitalexclusion means embracing tech
gov.uk/government/new…
