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I've pulled together a giant thread of #charity #servicedesign resources, examples and more.

Two really useful tool-kits:
🏴󠁧󠁢󠁳󠁣󠁴󠁿@digitalscots The Scottish Approach to Service Design resources.mygov.scot/service-design…
🚀@nesta_uk Playbook for Innovation Learning nesta.org.uk/toolkit/playbo…

1/9
Don’t just ask users what they want.

Don’t ask what someone will do.

@TechforgoodCAST's 10 digital design principles can help underpin your approach to designing better services. #ServiceDesign #ux #DigitalTransformation

2/9
As a [person in a particular role]

I want to [perform an action or find something out]

So that [I can achieve my goal of…]

@escmum's simple but powerful approach to website user stories is a great place to start embedding design thinking slideshare.net/SarahRichards2… #ux

3/9
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