Discover and read the best of Twitter Threads about #dr2021
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We're at the last presentation of Design Research 2021!!!!
Ruth Ellison, Director of Digital Squads & co-Lab at the Digital Transformation Agency
&
Michelle Pickrell, User Insights Lead at eHealth NSW
— A Framework for Creating Actionable Insights
#DR2021
Ruth Ellison, Director of Digital Squads & co-Lab at the Digital Transformation Agency
&
Michelle Pickrell, User Insights Lead at eHealth NSW
— A Framework for Creating Actionable Insights
#DR2021
Ruth and Michelle have condensed a half day workshop into this 20 minutes presentation [prepare for a whirlwind!]
"What do I do with all this data???!!?"
It's not the data from research that impacts a product, it's the insights from the analysis that are most impactful.
It's not the data from research that impacts a product, it's the insights from the analysis that are most impactful.
Our next speaker is Lucy Denton, Design Lead at @hidovetail
— A Stakeholders Point of View on Engaging in Research
#dr2021
— A Stakeholders Point of View on Engaging in Research
#dr2021
Dovetail is a startup building a tool for researchers and anyone conducting research in organisations.
Researchers struggle to engage stakeholders in the output of their work.
Next up!
Jess Nichols, Manager User Experience Research at A Cloud Guru
— Creating Impact through the Research Journey
#dr2021
Jess Nichols, Manager User Experience Research at A Cloud Guru
— Creating Impact through the Research Journey
#dr2021
One of the most complicated parts of being a researcher is creating an impact with your work.
It happens early in the research process.
It happens early in the research process.
Jess is talking about the changing accountability from a consultant to an in house research team
Our next presenter is Saher Zafar, Senior Design Strategist at The iDE Cambodia Innovation Lab
— Designing a National Behaviour Change Campaign for Rural Cambodia
#dr2021
— Designing a National Behaviour Change Campaign for Rural Cambodia
#dr2021
A huge part of design research is emersing yourself in the context and understand people's challenges and needs.
The campaign created characters — a helpful grandmother and child super heros to show kids how to use the toilet, wash their hands, and design the solutions with the community.
Next presentation!
Kim Chatterjee
— How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings)
#dr2021
Kim Chatterjee
— How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings)
#dr2021
Empathy walk applications 
Sharing your own story
A reflective way for a group to concurrently share and learn of each others experience /privilege / vulnerability
A reflective way for a group to concurrently share and learn of each others experience /privilege / vulnerability
Next Up!
Katrina Ryl, User Experience Designer at Orica
&
Roland Wimbush, Principal Product Designer at ServiceNSW
— Get your hands dirty: Gaining the trust of hard to reach users
#DR2021
Katrina Ryl, User Experience Designer at Orica
&
Roland Wimbush, Principal Product Designer at ServiceNSW
— Get your hands dirty: Gaining the trust of hard to reach users
#DR2021
Kat is telling a story about the first time she went to a mining site for research — she managed to get 1 question in before the participant asked "why should I help you IT folk out, you're here to take our job?"
Orica is the number one global supplier of commercial explosives 🧨
Michael's going to talk about Journal Studies, how they're under used and hopefully inspire you to use them more!
Michael worked with a peak body to investigate education in science and students performance.
First talk of the day:
Vidhika Bansal, UX Group Manager at Intuit
— Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent
#dr2021
Vidhika Bansal, UX Group Manager at Intuit
— Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future Intent
#dr2021
There are a lot of cognitive biases.
Sometimes they help, sometimes they hurt our decision making.
Sometimes they help, sometimes they hurt our decision making.
Vidhika will be talking about the biases that crop up when we ask people to speak about their past and predict the future.
"What people say, what people do, and what they say are entirely different things"
"What people say, what people do, and what they say are entirely different things"
Final presentation for Day 2 of Design Research 2021
Paul Merrel, Rebecca Hendry, Sean Rom and Peta Marks
— The one-two punch: Context and co-design
#dr2021
Paul Merrel, Rebecca Hendry, Sean Rom and Peta Marks
— The one-two punch: Context and co-design
#dr2021
Content Warning: Eating Disorders
People with eating disorders often present with at least one addition mental illness. Around 22% access support for their easting disorder and only a small amount receive evidence based care.
Next speaker is Brooke Jamieson, Analytics Lead at PlaceOS
— The Persuasion Equation | how to effectively communicate results to people who don’t want to listen
#dr2021
— The Persuasion Equation | how to effectively communicate results to people who don’t want to listen
#dr2021
Brooke's early process.
She was frustrated that putting in so much effort to get great research results but no-one cared about it
She was frustrated that putting in so much effort to get great research results but no-one cared about it
We need to be talking to people — participants and stakeholders — and talk to the data to find answers.
Next up is Styliana Sarris, Senior User Experience Consultant at Concentrix Tigerspike
— Reporting your User Research Findings like a Psychologist
#DR2021
— Reporting your User Research Findings like a Psychologist
#DR2021
A deep understanding of the people we're designing for is integral.
But for our stakeholders the research process can be unclear on how we can to our conclusions.
But for our stakeholders the research process can be unclear on how we can to our conclusions.
Some of our artefacts are such hi-fidelity that it can give a misconception about the finality of the research.
How do you take stakeholders who don't have direct access to your research along the journey?
How do you take stakeholders who don't have direct access to your research along the journey?
Next up we have @jacwex, Principal Designer at Sticky Design Studio
— Trauma-Informed Design Research
#dr2021
— Trauma-Informed Design Research
#dr2021
Trauma is a really important and interesting topic.
A lot of Jax's design experience has been working with people who have experienced trauma.
We has designers don't know enough about trauma, we need to be trauma informed in our work so we don't cause harm.
A lot of Jax's design experience has been working with people who have experienced trauma.
We has designers don't know enough about trauma, we need to be trauma informed in our work so we don't cause harm.
Trauma Definition:
Next presenter is Laura Ryan, Partner and Strategy Director at Future Friendly
— The Role of the Design Researcher in Creating a Wellbeing Economy
#dr2021
— The Role of the Design Researcher in Creating a Wellbeing Economy
#dr2021
What Laura will cover today
What is a wellbeing economy?
Why should I care about it?
What is the role in design research for augmenting products and services for a wellbeing economy
What is a wellbeing economy?
Why should I care about it?
What is the role in design research for augmenting products and services for a wellbeing economy
What is a well being economy?
in 1968 Robert Kennedy critiques GDP as a measure — "In short, GDP measures everything except that which makes life worth while"
in 1968 Robert Kennedy critiques GDP as a measure — "In short, GDP measures everything except that which makes life worth while"
Next presentation:
Alana Wade & Serena Lai, User Researchers at the Digital Transformation Agency
— Gloves in the time of Corona - Guerrilla Testing in a Pandemic
#dr2021
Alana Wade & Serena Lai, User Researchers at the Digital Transformation Agency
— Gloves in the time of Corona - Guerrilla Testing in a Pandemic
#dr2021
How can we test face to face when the advice says "Don't go near people?"
We need to test some facial recognition software in a week. And it has to be on a government device.
We need to test some facial recognition software in a week. And it has to be on a government device.
Traditional face to face sessions weren't going to solve their constraints so they opted for guerilla research.
Next up is Stephanie Lamont, Design Research Manager at ANZ
— Remote Research for Business Engagement
#dr2021
— Remote Research for Business Engagement
#dr2021
The reality of 'customer centricity' is often just a buzzword thrown around to progress product roadmaps.
Stephanie will take us on a journey about how she used stakeholder centricity to get to customer centricity.
Stephanie will take us on a journey about how she used stakeholder centricity to get to customer centricity.
Stephanie joined Bupa, quite a large team and a lack of access to customers even though the UXers were trying their hardest.
Next speaker is Alex Crook, Product Design Research Lead at the ABC
— Reimagining ethnography during COVID with adults, kids and cars
#dr2021
— Reimagining ethnography during COVID with adults, kids and cars
#dr2021
Alex looks after all research across the ABC's digital products, she started just before the first covid lockdown in March 2020.
All research was previously done face to face
All research was previously done face to face
How did they adapt to the changes while trying to keep research and design on track?
They took a human centred approach to redesigning their research processes.
They took a human centred approach to redesigning their research processes.
First speaker of the day is Lauren Isaacson, Research Director at Curio Research
— Insights from Anywhere - A guide and options for doing remote research
#DR2021
— Insights from Anywhere - A guide and options for doing remote research
#DR2021
Lauren is in the middle of moving house and presenting from a hotel room.
"If we're going to talk about remote, we're going to all in"
😂
"If we're going to talk about remote, we're going to all in"
😂
Lauren's been doing remote research from her house since 2016, she's going to share with us her methods for ensuring great quality insights.
Final talk for Day 1 of Design Research is one of my favourite presenters @bjkraal
Ben Kraal, Director of Experience Design at Symplicit
—
Maths for Design Researchers
#dr2021
Ben Kraal, Director of Experience Design at Symplicit
—
Maths for Design Researchers
#dr2021
Ben's going to talk to us about numbers and measures and why stakeholders want design researchers insights to be measureable.
Ben often finds himself in meetings where stakeholders do not particularly find qualitative insights, and from the back of the room you hear "Yes, but how big was your sample size?" or "Was it statistically significant?"
Next up we have Caylie Panuccio, Senior Researcher at Seek — Sociolinguistics, Design Research, and You: How to Languate Gooder
#dr2021
#dr2021
How can applying core concepts in sociolinguistics affect our research?
How the way you sound and the words you use may influence participants responses.
Our next speaker is
Olivia Kirk, Strategic Designer & Human-Centred Researcher
&
Belinda Tobias, Co-Founder & Principal, Lead Strategic Designer
—
Exploring Health Sector Complexity through Design Research
#dr2021
Olivia Kirk, Strategic Designer & Human-Centred Researcher
&
Belinda Tobias, Co-Founder & Principal, Lead Strategic Designer
—
Exploring Health Sector Complexity through Design Research
#dr2021
Designing for complexity —
We're given access to people true stories, we need to tread carefully and treat it with the respect it deserves.
Over and over in the health sector, a particular health service is just one part of an entire journey.
We're given access to people true stories, we need to tread carefully and treat it with the respect it deserves.
Over and over in the health sector, a particular health service is just one part of an entire journey.
An individual's health journey over a lifetime is disjointed and difficult to navigate.
Next up!
Vivienne Dinh, Senior UX Designer
Deloitte Digital
&
Kimberly Nguyen Don, Experience Designer
Deloitte Digital
—
Embracing Diversity in Research
#dr2021
Vivienne Dinh, Senior UX Designer
Deloitte Digital
&
Kimberly Nguyen Don, Experience Designer
Deloitte Digital
—
Embracing Diversity in Research
#dr2021
The adoption of digital channels has happened quicker than expected with COVID — the need for digital accessibility has been thrust into the spotlight.
1 in 6 Australians have a disability
Everyone benefits when we design clear and accessible experiences.
Everyone benefits when we design clear and accessible experiences.
Next up!
Stephen Cox(@s_cox), Research Director Domain —
Teaching an Old Dog New Tricks: Moving from Experience Design Research to Product Design Research.
#dr2021
Stephen Cox(@s_cox), Research Director Domain —
Teaching an Old Dog New Tricks: Moving from Experience Design Research to Product Design Research.
#dr2021
A little bit about Stephen as a researcher
After 10 years running research at Westpac — Stephen started a new role as Director of Research at Domain.
Next speaker is Kate Hardgrave, Design lead
UniSuper — Finding the Sweet Spot: Leveraging Insights to Shape Strategic Direction
#dr2021
UniSuper — Finding the Sweet Spot: Leveraging Insights to Shape Strategic Direction
#dr2021
Kate will share her work leading the customer team on a strategic initiative to uncover "what is the future superannuation"
Superannuation is a massive industry but Uni Super is a partially closed fund (only available to a certain group of people) so the awareness of the company is low.
Next presenter is Dalia El-Shimy, Senior Product Research Lead at @Shopify — So You’ve Earned a Seat at the Table. What’s Next?
#dr2021
#dr2021
At a stakeholder meeting in 2018, a few individual contributors were brought in to share their research with some senior stakeholders.
They started sharing back in granular detail the research with VP's, who didn't connect with that level of granularity.
Dalia saw a huge gap between what the researchers thought the VP cared about and what Dalia felt they cared about.
Dalia saw a huge gap between what the researchers thought the VP cared about and what Dalia felt they cared about.
