Discover and read the best of Twitter Threads about #ebookSOS

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Attention students! And all members of our University community. Ever wondered why we don’t always have the books you need available to read online? This thread is our attempt at explaining…
We are grateful to @UoYLibrary whose original Twitter thread did some excellent work explaining this complex area, which we will draw on heavily for our own.
So, ebooks! We know it is frustrating when the book you need is not available online. Print books are wonderful (love that book smell!) but what if someone else already has the copy you need? Or you can’t travel into the library to get it (for pandemic or other reasons)?
Read 28 tweets
Why can’t we always buy what you need? How much do eBooks cost? How do we work with you? Sit tight – we’re going to answer a lot of questions and share some shocking figures about how much resources cost!
We talk to Faculties and @HullUniUnion a lot. We find their input massively helpful, and we also talk to students and academics as part of our commitment to deliver excellent customer service.
We talk to our users often (especially with big projects like redesigning our Library Search); you may even be one of the people we've spoken to. If so, cheers!

Read 25 tweets
As well as running surveys, we also try and speak directly to students on a regular basis to help us understand what you want and what you need.

It's very buzzwordy to say 'the student voice is at the heart of our decision making' and stuff like that but it really is true. "Welcome to the why we can’t always buy the ebooks yo
We talk to @GSAYork and @yorkunisu a lot and find their input massively helpful, and we also talk to UGs, PGTs, PGRs, academics and members of the public as part of the User Experience driven approach we have to projects.

We prefer one-on-one conversations to focus groups.
We do this a fair amount (especially with big projects like redesigning YorSearch - there were three rounds of user-consultation as part of that, and they completely changed our outlook and decisions); you may even be one of the people we've spoken to. If so, cheers!

Read 21 tweets
It'd be nice to have access to all the books and all the journal articles without having to think about it. But no-one can read everything... 1/
Publishers: if you price your products too high, expect academics and academic libraries not to assign them. We'll find something else for our students to work with. 2/
For 'must have' literature for student research and our own, there's always interlibrary loans. Not to mention other workarounds. 3/
Read 18 tweets

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