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"To complicate is simple; to simplify is complicated."

I'm the #enablement guy in a #CustomerSuccess world.

Lots of 🏴‍☠️ sounds being thrown at me:

NRR, ARR, CARR.

Behind these numbers: people and relationships.

9 simple guiding #relationshipfirst principles for any #CSM 👇🏼
1. Taking charge.

Clients bring lots of topics to the table.

It's like a leaf storm. And the temptation is to rake all the leaves.

But why are there so many leaves?

What do customers really want to achieve?

Taking charge means taking the conversations to a deeper level.
2. Showing Up

We've all experienced it.

Priorities come in the way. A client relationship is left hanging.

And one day, the client kisses you goodbye. Or not.

They never come back.

The worst: you didn't expect the break-up.

Showing up means checking in every now and then.
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