Discover and read the best of Twitter Threads about #exceed_customer_expectation
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‘According to Henry, anyone who had invested $12,000 in 1962 would be worth over $1 million in 1969.’
- Thomas Bloch
- Thomas Bloch
“In every business and particularly every service business, people are the most valuable asset. The people who meet our customers face-to-face are H&R Block. Our success has always been due to quality, customer-oriented people in our organization.” Henry Bloch
“We were worried about competitors coming into our market. That's why we never talked publicly about how well we were doing. People always asked, 'How can you afford to stay in business by charging only $5?’” Henry Bloch
#under_the_radar
#under_the_radar
