Discover and read the best of Twitter Threads about #health2con

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It's amazing but @BestBuy's home appliance service seriously sucks. It has gone off the rails in a massively bad way.

You'd think they'd have a multi-platform CCRM that worked but it's a disaster /1
@BestBuy My washer broke after 90 years--fair enough. And I spent a loong time on a customer IM chat figuring out if there was an available washer that would stack under the still working dryer (that was stacked on top of it). the answer was no /2
@BestBuy So in the same IM chat the @BestBuy agent suggests a replacement washer and dryer, and all the stuff required to put it in, and added installation and delivery. Pretty snazzy /3
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