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I am still trying to understand why #healthcare and #publichealth still use the term ‘hard to reach’. Over the years I have noticed strangers will talk to me-unprovoked- and end up telling me their story or some issue they are navigating. This happened yesterday. 1/ 
I was sitting on bench soaking up the sun and a man passed by then pivoted back to tell me about the trouble he was having getting an updated ID. This was on his mind acutely because he had just come from the social services office. 2/
He was told he needed a bill to prove his identity but he lives in a building and doesn’t pay utilities. He was headed to a telecom store to figure out how to get a bill for his cell phone- which is pay as you go. In the end he talked to me for at least 15 minutes. 3/
