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#Chapter5
Insurance Policies in Native Language: Is it a must have for customer delight?
By: @rk_process9

In #India, #insurance penetration is very low. When an uninsured family member requires hospitalization, it can deplete a middle-class family’s entire savings.
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Having a #healthinsurance policy comes as a boon in such times. Unfortunately, many individuals struggle to comprehend the benefits of these policies due to the complex #language and unclear #claim procedures.
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This lack of understanding can be attributed to both the inadequate #communication of #insurance companies and the public’s difficulty in deciphering the complicated terms used in documentation.
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