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I have some interesting and hopefully useful insight for the improvement-focused #ITSM community, coming from the Accelerate State of #DevOps 2019 report which you can download from here: cloud.google.com/devops/state-o…. Starting from the top (a thread with 11 pointers):
(1) Availability is seen as an important aspect of operational performance. SLAs, among other items, remain a useful tool to define and track availability targets. Google's #SRE practices are a useful resource to check out for cloud-based availability practices. 
(2) A clear change management process, along with automation, monitoring, and a healthy culture, is one of the foundational capabilities for improving technology delivery and, as an outcome, value delivery.
